Jolea Georges
Princeton,NJ
Summary
Professional salon management professional with a proven track record in optimizing operations, enhancing client satisfaction, and driving revenue growth. Adept at leading and motivating teams, managing inventory, and ensuring compliance with industry standards. Known for strong organizational skills, adaptability to changing demands, and results-driven approach. Reliable and effective in fostering collaborative work environment.
Overview
2
2
years of professional experience
Work History
Salon Manager
Metropolis Spa & Salon
08.2023 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Promoted business through marketing initiatives and use of social media.
- Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
- Enhanced online presence through social media and digital marketing, attracting larger and more diverse clientele.
- Implemented customer feedback system, using insights to improve service and address areas of concern.
- Developed and executed training programs for staff, elevating their skills in latest beauty techniques.
- Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
- Oversaw salon renovations, creating more modern and efficient workspace that enhanced service delivery.
Sales Associate
Alpha Ascension
02.2023 - 06.2023
- Collaborated with team members to improve overall company performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Analyzed competitor pricing and product offerings to ensure market competitiveness
- Developed a network of industry contacts that resulted in new business opportunities
- Competitive incentives that resulted in having a high sales report for 3 consecutive months
Education
Bachelor of Science - Health Science: Fitness & Wellness
Monmouth University
West Long Branch, NJ08.2023
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06.2019
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Salon safety and security
- Scheduling
- Client Relations
- Cleanliness and sanitation
- Business Development
- Inventory controls
- Performance Improvement
- Marketing initiatives
- Profit enhancement
Timeline
Salon Manager
Metropolis Spa & Salon
08.2023 - Current
Sales Associate
Alpha Ascension
02.2023 - 06.2023
Bachelor of Science - Health Science: Fitness & Wellness
Monmouth University
High School Diploma -
North Brunswick Township High School
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