Joleana Allender
New Concord,KY
Summary
Highly motivated, detail oriented individual with excellent communication skills. Works well independently but appreciates the value of being a team player. Eager to embark into new work and learning experiences.
Overview
23
23
years of professional experience
Work History
Substance Abuse Program Mentor
Kentucky Department of Corrections
Fredonia, KY
06.2025 - 10.2025
- Mentored individuals in rehabilitation programs, fostering personal growth and accountability.
- Developed tailored learning plans to address individual needs and enhance program engagement.
- Facilitated workshops on life skills, promoting positive behavior changes among participants.
- Collaborated with multidisciplinary teams to evaluate progress and adjust interventions effectively.
Private In-Home Caregiver
Self-employeed
Murray, KY
04.2021 - 02.2024
- Fostered strong relationships with clients, promoting emotional well-being through companionship and support activities.
- Assisted clients with mobility, medication management, and personal hygiene tasks to enhance comfort and safety.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- American Caregiver Association certification holder as a Home Health Aide since November 28th, 2022. Renewal Date: 12/15/2026
Sandwich Artist and Cashier
SUBWAY®Restaurants
Shepherdsville, KY
04.2017 - 08.2017
- Maintained cleanliness of workstations and dining areas to uphold health regulations.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
- Handled cash transactions accurately, providing excellent customer service during peak hours.
Cashier/2nd Shift Assistant Manager
Valero Y Not Stop Gas Station
Buffalo, KY
02.2012 - 11.2013
- Processed customer transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized merchandise displays for optimal sales.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted in training new cashiers on operational procedures and best practices.
Rural Mail Carrier Associate
United States Postal Service, USPS
New Haven, KY
08.2002 - 03.2007
- Delivered mail and packages efficiently across designated rural routes.
- Maintained accurate records of deliveries and customer interactions.
- Assisted in sorting mail to ensure timely distribution and delivery.
- Communicated effectively with customers to resolve delivery inquiries.
Customer Service Representative/Call Center Representative
Abbey of Gethsemani
New Haven, KY
10.2003 - 01.2004
- Filled telephone orders on their computer system for Monk made cheese, fruitcake and fudge.
- Resolved customer inquiries using effective communication and problem-solving skills.
Education
No Degree - 6 Credit Hours
Elizabethtown Community And Technical College
Elizabethtown, KYHigh School Diploma -
Nelson County High School
Bardstown, KY06-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Excellent communication skills
- Receptive, active listener
Timeline
Substance Abuse Program Mentor
Kentucky Department of Corrections
06.2025 - 10.2025
Private In-Home Caregiver
Self-employeed
04.2021 - 02.2024
Sandwich Artist and Cashier
SUBWAY®Restaurants
04.2017 - 08.2017
Cashier/2nd Shift Assistant Manager
Valero Y Not Stop Gas Station
02.2012 - 11.2013
Customer Service Representative/Call Center Representative
Abbey of Gethsemani
10.2003 - 01.2004
Rural Mail Carrier Associate
United States Postal Service, USPS
08.2002 - 03.2007
No Degree - 6 Credit Hours
Elizabethtown Community And Technical College
High School Diploma -
Nelson County High School