JOLEE ALEXANDER
Summary
Dedicated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Willing to take on any task to support the team and help the business succeed. Offers strong communication and leadership abilities. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunities to expand skills and contribute to company success.
Overview
9
9
years of professional experience
Work History
Medical Support Assistant
Veterans Affairs Medical Center
Dallas, TX
09.2023 - Current
- Verified insurance eligibility prior to appointment scheduling.
- Provided administrative support to the medical team and patients, including scheduling appointments, filing patient records, and answering phones.
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues cultivating strong long-term relationships.
- Efficiently managed an average of 60-130 incoming and outgoing customer telephone calls daily in a fast-paced call center environment.
- Communicated pertinent information and potential problems to physicians and nurses.
- Simultaneously utilized Microsoft TEAMS, CPRS, and the VISTA GUI scheduling system and electronic faxes to communicate with other departments and sections to resolve customer concerns.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Documented notes during patient calls and entered all lab orders directed by providers when scheduling the patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered incoming calls from other facilities and hospitals, and documented all information to relay to the nurses, so the patients could get clearance for any upcoming procedures.
Bartender
Chilis's Bar and Grill
Mansfield
02.2023 - Current
- Operated as a team player with the kitchen, management and serving staff to coordinate efficient service.
- Trained new employees on all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
- Made guests feel welcome and happy even during busy periods and long wait times. Managed irate and sometime inebriated customers.
- Worked with management to develop and implement scheduled bar maintenance.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Cleaner/Organizer for Home/Businesses
Just Spotless
01.2022 - 02.2023
- Responded promptly to all customer requests and details requested.
- Maintained weekly and daily cleaning contracts at homes and businesses. Keep all aspects of the home or business organized and presentable with constant attention to detail.
- Developed and maintained positive working relationships with others to reach business goals.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
Bartender
Applebee's Restaurant
04.2018 - 01.2023
- Operated as a team player with the kitchen, management and serving staff to coordinate efficient service.
- Trained new employees on all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
- Made guests feel welcome and happy even during busy periods and long wait times. Managed irate and sometime inebriated customers.
- Worked with management to develop and implement scheduled bar maintenance.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Independent Claims Adjuster
Alacrity Solutions
06.2021 - 10.2021
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues cultivating strong, long-term relationships. Efficiently managed an average of 25-30 incoming and outgoing customer telephone calls daily in a fast-paced call center environment. Utilized language interpreters as needed. Simultaneously utilized Microsoft TEAMS and the ECS Claims system, and electronic faxes to communicate with other departments and sections to resolve customer concerns.
- Collaborated with supervisor, colleagues and co-workers to deliver quality customer experience. Participated in daily Zoom calls to determine the goal claims and priorities for the day
- Guided customers through claim procedures and resolved any complaints during the claims-handling process and assisted customers with understanding estimates, decisions, and any insurance procedures. Completed data entry for customers to include name, addresses, accident information, while reviewing the customer policy coverage information. Data entry also included utilization of insurance codes and customer statements regarding the accidents.
- Exercised proper judgment and decision making to analyze claims, determine proper action, and appropriately settle claims. In resolving claims, coordinated repairs for customers with vendors by scheduling appointments, and scheduled towing services on a daily basis. In addition, obtained and calculated costs for personal items damaged within the vehicle (i.e. car seats, bike racks, wheel ramps, etc.)
- Reviewed videos, photos, and contacted and reviewed police accident reports. Transferred all information from these sources into the ECS claims system.
- Documented medical injuries sustained by customers to include any prior injuries as part of claims report and referred those cases to the medical department.
- In reviewing current claim, researched past claims to determine if there were any suspected fraudulent activities. If fraud was suspected, utilized a “Fraud Investigation Assessment” flow chart/guide and consolidated information requested, and referred it via the ISO Fraud Claims Database.
- Worked independently and remotely from home and met all performance metrics. Required to report duties (call numbers, time spent on claims, etc.) at the end of each workday.
Mentor/ All-Lines Adjuster
Pilot
11.2019 - 05.2021
- As a mentor adjuster, observed and analyzed the lessons and tasks from the adjuster. Traveled to catastrophic events to analyze, learn, and input information into the system. Took Xactimate training to better performance in residential claims.
Server
Subway Restaurant
01.2016 - 01.2018
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
Hostess
Chili's Restaurant
10.2016 - 12.2017
- Maintained a clean and organized dining area.
- Communicated clearly with kitchen staff regarding customer orders.
- Provided excellent customer service by addressing customer needs promptly.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
American Adjuster Academy and Certification -
06.2020
High School Diploma -
06.2019
Skills
- Excellent Customer Service
- Innovative Problem Solver
- Superb Time Management Skills
- Detail Oriented
- Claims Processing
- Trustworthy / Reliable / Diligent
- Scheduling Experience
- Insurance Verification
- Medical terminology proficiency
- Patient Communication
- Appointment Scheduling
Timeline
Medical Support Assistant
Veterans Affairs Medical Center
09.2023 - Current
Bartender
Chilis's Bar and Grill
02.2023 - Current
Cleaner/Organizer for Home/Businesses
Just Spotless
01.2022 - 02.2023
Independent Claims Adjuster
Alacrity Solutions
06.2021 - 10.2021
Mentor/ All-Lines Adjuster
Pilot
11.2019 - 05.2021
Bartender
Applebee's Restaurant
04.2018 - 01.2023
Hostess
Chili's Restaurant
10.2016 - 12.2017
Server
Subway Restaurant
01.2016 - 01.2018