JOLEE BEDFORD
Buchanan,,Ga
Summary
To secure a professional job with a well established business, expand my knowledge, and utilize my exceptional communication skills. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
Work History
Frontend Manager
Dairy Queen
Cumming, GA
2017 - Current
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Reviewed employee performance and determined areas in need of improvement.
Client Support Specialist
Georgia Hope, an HCA Company
Rome, GA
01.2023 - 06.2023
- Respected patient’s privacy by maintaining strict confidentiality and upholding all local and HIPAA laws
- Swiftly and professionally addressed any client’s complaints, while relaying to management when requested.
- Performed data entry tasks for client records management.
- Collaborated with other teams within the organization to provide comprehensive solutions for clients.
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
- Documented all customer interactions in the company's database system.
Certified Nursing Assistant
Heaven Sent Helpers
Villa Rica, GA
05.2019 - 01.2021
- Adapted to a surge of patients during the COVID 19 pandemic, working overtime, and implementing new care procedures.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Leasing Professional
Carrollton Crossing
Carrollton, GA
04.2018 - 12.2019
- Managed phone calls across 6 lines, answered questions, and resolved customer concerns
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Escalated critical issues to property manager to deliver immediate resolution.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Responded quickly to emergency situations involving property damage or safety hazards.
Education
Certificate - Sports Medicine & Orthopedic Reconstruction
Medical Sales College
Atlanta, GA10-2023
Bachelor of Science - Health and Community Wellness
University of West Georgia
Carrollton, GA05-2022
Skills
- Employee Development and Training
- Project Management
- Documentation
- Customer Service
- Staff Supervision
- Performance Improvements
- Listening Skills
- Operations Management
Timeline
Client Support Specialist
Georgia Hope, an HCA Company
01.2023 - 06.2023
Certified Nursing Assistant
Heaven Sent Helpers
05.2019 - 01.2021
Leasing Professional
Carrollton Crossing
04.2018 - 12.2019
Frontend Manager
Dairy Queen
2017 - Current
Certificate - Sports Medicine & Orthopedic Reconstruction
Medical Sales College
Bachelor of Science - Health and Community Wellness
University of West Georgia