JoLee DeNunzio
Las Vegas,NV
Overview
25
25
years of professional experience
Work History
Barista Trainer
Starbucks
Henderson, NV
10.2018 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Monitored staff performance to ensure adherence to company standards.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Greeted guests with pleasant smile and superior customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Supported highest standards of conduct and service to support company reputation.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Listened to customer desires and needs to recommend optimal products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Merchandised display cases and promoted prepared foods.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Real Estate Agent
Birkshire Hathaway
Henderson, NV
02.2013 - 07.2014
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Created detailed property descriptions for use in marketing material.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Drafted contracts, purchase agreements, closing statements and leases.
- Identified potential buyers through cold calling.
- Developed and presented purchase offers to sellers for consideration.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
Barista
Starbucks
Henderson, NV
07.2007 - 03.2011
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Managed cash register and processed transactions with accuracy and integrity.
Flight Attendant
National Airlines
Las Vegas , NV
07.1999 - 11.2001
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Observed passengers for intoxication or possible threat to safety.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Education
Certification - Real Estate
Real Estate
Las Vegas, NV07-2005
Certification - Flight Attendance
National Airlines
Las Vegas, NV07-1999
High School Diploma -
Beresford High School
Beresford, SD06-1992
Skills
- Health codes compliance
- Training background
- Specialty beverages knowledge
- Sales proficiency
- Training Materials
- Leadership experience
- Complaint Handling
- Sales Promotion
Affiliations
- Candlelighters childhood cancer foundation support
- Bake phenomenal cheesecakes
- Health and fitness
Accomplishments
- Starbucks Partner of the Quarter award
Timeline
Barista Trainer
Starbucks
10.2018 - Current
Real Estate Agent
Birkshire Hathaway
02.2013 - 07.2014
Barista
Starbucks
07.2007 - 03.2011
Flight Attendant
National Airlines
07.1999 - 11.2001
Certification - Real Estate
Real Estate
Certification - Flight Attendance
National Airlines
High School Diploma -
Beresford High School