Tyler D Johnson
Kennesaw,GA
Summary
Self motivated individual with strong communication and advanced computer skills. Quality focused, committed to approaching tasks with tenacity and attention to detail. Able to work with minimal direction to solve problems, resolve conflicts and achieve deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
MEDITECH
11.2022 - 06.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Paraprofessional
Honor Ridge Academy
07.2020 - 11.2022
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Organized and guided activities for students, including skills practice, research and memorization tasks.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Teacher Aide
Scotch Plans/Fanwood Board of Education
09.2016 - 04.2020
- Implemented directions of the building principal or assigned staff members
- Provided diverse assistance to teachers, including clerical support, classroom management and document coordination
- Documented behaviors, interventions and results
- Prepared instructional materials for group and one-on-one use
ESL Instructor
Literacy Volunteers of New Jersey
06.2015 - 12.2018
- Taught English grammar, pronunciation, and conversational skills
- Raised student's reading level from 5th to 6th grade
- Taught basic skills to developmentally delayed adults
- Prepared lessons and materials
Bookseller
Barnes and Noble
11.2015 - 12.2015
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Shared technical knowledge about digital products and services
- Greeted and established rapport with customers
- Educated customers about the brand to incite excitement about the company’s mission and values
Office Assistant/Tech Support
Computing Services
10.2013 - 02.2015
- Assisted patrons with account creation,utilizing computers and office equipment
- Provided technical support to students and faculty
- Identified problems and guided clients through corrective steps
- Performed clerical support;photocopying,filing and answering calls
Education
Bachelor of Arts - Communication Studies
Fairleigh Dickinson University
2015
Skills
- Verbal and Written Communication
- First Level Support
- Hardware/Software Troubleshooting
- Troubleshooting and Diagnosing
- Bug Testing
- Technical Instruction
- Salesforce
- JIRA
- Confluence
- Microsoft 10/11
- IOS
- Android
Certification
Google IT Support
Coursera,July 2021
Comptia A+ Certification
Actively Working
Timeline
Technical Support Specialist
MEDITECH
11.2022 - 06.2023
Paraprofessional
Honor Ridge Academy
07.2020 - 11.2022
Teacher Aide
Scotch Plans/Fanwood Board of Education
09.2016 - 04.2020
Bookseller
Barnes and Noble
11.2015 - 12.2015
ESL Instructor
Literacy Volunteers of New Jersey
06.2015 - 12.2018
Office Assistant/Tech Support
Computing Services
10.2013 - 02.2015
Bachelor of Arts - Communication Studies
Fairleigh Dickinson University
Google IT Support
Coursera,July 2021
Comptia A+ Certification
Actively Working
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