Jolee Santiago

• Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
• Managed complex projects successfully from inception to completion while meeting deadlines.
• Reviewed invoices, payment requests, and expense reimbursements prior to approval.

· Advise the head coach on discipline, performance, and other decision-making areas.

· Assist in creating and executing practice plans for athletes to help them reach their highest potential.

· Conferred with head coaches to determine weaknesses in the current team roster and how to counter those weaknesses.

· Directed ambitious practice sessions to boost athletic abilities and teamwork.

· Manage drills to boost athletes’ coordination and performance levels.

Promoted good sportsmanship with competing teams on and off the field.

Team IMPACT Volunteer, University of Illinois at Chicago, 2022-Present

• Mentor a child with a chronic illness or disability, providing emotional support and companionship.
• Coordinate visits and activities with the child and their family, including attending practices and games.
• Collaborate with other volunteers, coaches, and medical staff to ensure the child’s well-being and integration into the team culture.
• Assisted with special events and programs.

· Set up attractive window displays that encouraged customers to buy merchandise.

· Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.

Provided feedback from customers regarding product selection, display, and pricing.