Jolee Satterfield
Columbus,GA
Summary
Aspiring Medical Sales Professional with a solid and extensive foundation in surgical dental assisting expertise honed across my work in different innovative dental practices. My journey has now led me to Fox and Associates as an Account Executive/Sales Representative. My standing goal going forward is to transform from a dental clinician into a tenacious and informative medical sales rep. I strive to seamlessly integrate my background in healthcare and patient care into the sales process, ensuring a comprehensive and comfortable approach to client solutions and discovery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Executive/ Sales Representative
Fox and Associates
Columbus, Georgia
05.2024 - Current
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Maintained accurate records of all sales activities using CRM software systems.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Managed accounts by providing ongoing technical support after the sale was completed.
Surgical Dental Assistant
Maholick Innovative Dentistry
Columbus, GA
11.2023 - 06.2024
- Assisted the dentist in preparing and providing surgical dental treatments, such as root canals, extractions, implants, and periodontal surgery.
- Monitored vital signs during treatment to ensure patient safety.
- Organized charts accurately with all necessary information prior to patient visits.
- Assisted in the preparation of materials used in the fabrication of prosthodontic appliances such as dentures or crowns and bridges.
- Administered nitrous oxide sedation to help relieve anxiety during treatment.
- Compounded medications prescribed by the dentist for use during dental procedures.
- Maintained accurate records of patient histories, treatments performed, medications administered.
- Ensured that all instruments were properly cleaned before sterilization process was initiated.
- Provided support services such as scheduling appointments or answering telephone inquiries from patients.
- Greeted patients warmly upon arrival at office and provided them with comfort items like blankets or pillows.
- Collaborated with other members of healthcare team in order to provide quality care for patients undergoing surgery.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Created and fit dental appliances for patients. adjusting as necessary.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
Lead Surgical Dental Assistant
LandMark Dentistry
Charlotte, NC
04.2022 - 11.2023
- Assisted in the fabrication of implant-supported restorations such as abutments and bars.
- Coordinated continuing education programs designed to keep clinical staff abreast of latest developments in field of dentistry.
- Regularly updated knowledge base regarding new developments in the field of dentistry.
- Conducted oral examinations, taking x-rays, diagnosing diseases of the teeth and gums, treating existing conditions and providing patient education on preventive care.
- Performed a variety of surgical procedures such as root canals, extractions and implants.
- Ordered necessary supplies for office use while maintaining inventory levels.
- Assisted with laboratory work such as making impressions of teeth for study models or prostheses fabrication.
- Developed treatment plans that addressed both short-term and long-term needs of patients.
- Served as mentor for junior dental staff members by providing guidance on clinical procedures.
- Monitored patient comfort throughout treatments while ensuring safety protocols were followed properly.
- Responded quickly to medical emergencies involving trauma or injury of the mouth area.
- Consulted with specialists regarding complex cases requiring additional expertise or intervention.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Receptionist
Apex Dental
Rock Hill , SC
07.2020 - 09.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
Waitress
River Hills Country Club
Lake Wylie , SC
07.2019 - 09.2021
- Supervised the day-to-day operations of a restaurant, ensuring high standards of customer service were met.
- Maintained accurate records of cash transactions for accounting purposes.
- Ensured that all orders are taken accurately and promptly communicated to kitchen staff.
- Provided customers with information about menu items, including ingredients, preparation methods and prices.
- Developed strategies to increase sales volume by upselling menu items or recommending daily specials.
- Resolved customer complaints in a courteous manner while adhering to established policies and procedures.
- Managed inventory of supplies such as linens, glassware, silverware, condiments.
- Performed opening and closing duties such as setting tables, restocking items and verifying bank deposits.
Education
High School Diploma -
Clover High School
Clover, SC06-2019
Some College (No Degree) - Dental Hygiene
York Technical College
Rock Hill, SCSkills
- Customer Relationship Management
- Data Analysis
- Account Servicing
- Customer rapport
- Account oversight
- Customer Relationship Management (CRM)
- Sales Strategies
- Written and verbal communication
- Interpersonal Skills
- Negotiation Skills
- Operations
- Strong presentation skills
- Creativity and Innovation
- Quality Control Analysis
- Stress Tolerance
- Precision and Accuracy
- Materials Selection
- Technical report writing
- Medical/Dental Terminology
- Surgical Dental Assisting/Procedures
- Clinical Support
- Restorative/Esethetic Dentistry
- OSHA Regulations Knowledge
- Appointment Scheduling
- Knowledgeable in Innovative Dental Technology
- First Aid Training
- Dental staff support
- Team Collaboration
- Office Management
- Electronic Charting
- Complex Problem-Solving
Certification
- B2B Sales Foundations
- Soft Skills for Sales Professionals
- Sales Negotiation
- Data Analysis from Microsoft
- CPR/First Aid
- CEREC certified
- GA- Resident Agent: Life, Accident and Health Insurance
Timeline
Account Executive/ Sales Representative
Fox and Associates
05.2024 - Current
Surgical Dental Assistant
Maholick Innovative Dentistry
11.2023 - 06.2024
Lead Surgical Dental Assistant
LandMark Dentistry
04.2022 - 11.2023
Receptionist
Apex Dental
07.2020 - 09.2021
Waitress
River Hills Country Club
07.2019 - 09.2021
High School Diploma -
Clover High School
Some College (No Degree) - Dental Hygiene
York Technical College
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