Summary
Work History
Education
Skills
Timeline
pwb

Jolee Jean Bartlett-Saragaco

Brantford ,Ontario

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Cashier

La Vie En Rose Outlet & Aqua
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Increased sales of promotional items by informing customers about current offers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Shipping and Receiving Associate

Walmart
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
  • Reduced order processing time with meticulous organization and prioritization of daily tasks.
  • Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
  • Improved warehouse safety by conducting regular inspections and addressing potential hazards promptly.
  • Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
  • Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
  • Streamlined shipping processes by implementing efficient packing techniques and inventory management.
  • Supported cross-functional teams during peak periods, providing additional resources as needed to meet demanding workloads.
  • Handled returns efficiently, processing refunds or exchanges while adhering to company policies and procedures.
  • Managed inventory levels accurately by performing routine audits and updating tracking systems accordingly.
  • Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
  • Assisted in training new associates, sharing best practices for successful shipping and receiving operations.
  • Ensured accuracy of invoices by verifying shipment contents against purchase orders before dispatching goods.
  • Communicated effectively with carriers to schedule pickups and deliveries, optimizing transportation logistics.
  • Expedited urgent shipments through effective communication with freight providers, meeting critical deadlines consistently.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Sorted and delivered materials to different work areas and staff.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

Security Officer

Guardall Security Group
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Checked and verified photo identification prior to granting facility access.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Fashion Associate

La Vie En Rose Outlet & Aqua
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Managed inventory and ensured proper stock levels for high-demand products.
  • Supported store management in achieving operational goals by adhering to company policies and procedures diligently.
  • Assisted in training new associates on key aspects of the role, such as product knowledge, visual merchandising techniques, and excellent customer service.
  • Conducted regular price audits to maintain accurate pricing information on all products.
  • Contributed to successful promotional events by engaging customers and promoting featured products effectively.
  • Improved overall efficiency by streamlining processes within the fitting room area.
  • Participated in ongoing training sessions to stay current on the latest fashion trends and industry best practices.
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
  • Built strong relationships with clientele through attentive service and tailored style advice.
  • Assisted customers in finding perfect outfits for special occasions, resulting in positive feedback and repeat business.
  • Developed creative solutions for challenging situations involving customer complaints or returns while maintaining a professional demeanor at all times.
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Processed transactions accurately, handling cash and credit card payments with attention to detail.
  • Assisted in visual merchandising, creating eye-catching displays to attract customers.
  • Acquired knowledge of various designers'' collections, enabling me to provide expert guidance for customers seeking specific styles or brands.
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Increased sales through effective up-selling and cross-selling of complementary items.
  • Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
  • Enhanced customer satisfaction by providing personalized fashion advice and product recommendations.
  • Spearheaded inventory control efforts, identifying discrepancies during cycle counts and implementing corrective actions as needed.
  • Fostered a welcoming environment that encouraged customer loyalty through friendly interactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash registers, receiving and processing both cash and card payments.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.

Customer Service Representative

Walmart
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Created and maintained detailed database to develop promotional sales.
  • Sought ways to improve processes and services provided.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Makeup, Eyelash/eyebrow

Empire Beauty School

Psw

Mohawk Valley Community College

Addiction Worker

Mohawk Valley Community College

Skills

  • Administrative support
  • Technical Support
  • Training development aptitude
  • Recordkeeping strengths
  • Key holder experience
  • Retail materials management
  • Complaint resolution
  • Stock management
  • Retail store support
  • Receiving support
  • Account management
  • Strategic sales knowledge
  • Multi-line phone talent
  • Shipping procedures understanding
  • Order fulfillment
  • Sales expertise
  • Service standard compliance
  • Money handling abilities
  • Stocking and replenishing
  • Medical terminology knowledge
  • Warehousing functions
  • Key stakeholder relationship building
  • Route dispatch
  • Professional telephone demeanor
  • Report preparation
  • International sales support
  • Staff education and training
  • Creative problem solving
  • POS systems expert

Timeline

Cashier

La Vie En Rose Outlet & Aqua

Shipping and Receiving Associate

Walmart

Security Officer

Guardall Security Group

Fashion Associate

La Vie En Rose Outlet & Aqua

Customer Service Representative

Walmart

Makeup, Eyelash/eyebrow

Empire Beauty School

Psw

Mohawk Valley Community College

Addiction Worker

Mohawk Valley Community College

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Jolee Jean Bartlett-Saragaco