JOLEEN ALVARADO
Aids Healthcare Foundation, AHF
LAS VEGAS,NV
1
Language
1
Certification
6
years of professional experience
Skilled Phlebotomist and Licensed Laboratory Assistant with hands-on experience in patient care and specimen collection. Holds NHA Certified Phlebotomist credential and has a strong background in supporting physical therapists. Delivers accurate record-keeping and promotes patient independence, seeking to leverage venipuncture skills and dedication to quality care in a full-time Phlebotomist position.
Work History
Client Care Specialist 2
4 Months- Coordinated patient intake, appointment scheduling, and follow-up communication to support seamless care access.
- Documented client interactions in EMR systems, ensuring timely updates and confidentiality compliance.
- Trained new team members on client service procedures, documentation standards, and workflow expectations.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
Physical Therapy Technician
1 Year 1 Month- Instructed patients on correct exercise techniques and facilitated home exercise programs to promote recovery and independence.
- Coordinated treatment room setup, maintaining clean, organized equipment for patient sessions.
- Assisted therapists with therapeutic exercises, gait training, and mobility activities.
- Documented patient progress notes and updated charts with accurate, timely information.
soccer coach
2 Years- Designed age-appropriate training sessions to build technical skills, teamwork, and game understanding.
- Led practices and matches, adjusting tactics to match player ability and competition level.
Box office LEAD
2 Years 8 Months- Liaised with casino box offices to confirm availability and process sales, enhancing coordination for local shows and tours.
- Trained staff on TicketMaster Archtics ticketing system, improving operational efficiency and enabling effective ticket sales.
- Ensured the accurate balancing of revenue for each agent at the close of business daily.
- Provided exceptional customer service to patrons.
- Managed cash transactions and reconciled daily receipts to ensure accurate financial reporting and accountability.
Sales Associate
2 Years- Organized store displays and product racks to enhance visual appeal and attract customers, leading to increased merchandise visibility.
- Prepared inventory for sales floor by applying price tags and labeling, ensuring proper presentation and readiness for customer access.
- Boosted sales performance by providing personalized product recommendations and promoting complementary items.
- Mentored and instructed new team members on company protocols and effective sales techniques, fostering a knowledgeable and customer-focused team.
Education
High School Diploma
B.A. - Kinesiology, Exercise Science, Health
Associate of Applied Science - MRI
Skills
Patient Care
Financial Reporting
Cleaning and sanitation
Patient specimen collections
Clean and sanitation
Basic computer knowledge
Organizational skills
Cash handling
Customer service
Networking skills
Social Media Management
Reliability
Certification
- Adult and Pediatric First Aid/CPR/AED Certified, American Red Cross (04/2025)
- Certified Phlebotomist, NHA (05/2026)
- Licensed Laboratory Assistant , DPBH
- BLS Certified , American Red Cross (03/2026)
Languages
Spanish
Professional Working
Timeline
Client Care Specialist 2
Aids Healthcare Foundation, AHF
06.2026 - CurrentRead More
Physical Therapy Technician
Achieve Physical Therapy
05.2025 - 06.2026Read More
soccer coach
Raptors youth camp
11.2022 - 11.2024Read More
Box office LEAD
Bravo Tickets and Tours
07.2021 - 03.2024Read More
Sales Associate
American Eagle Outfitters, Inc
08.2020 - 08.2022Read More
Southeast Career Technical Academy
High School Diploma
Read More
Rockford University
B.A. from Kinesiology, Exercise Science, Health
Read More
National Polytechnic College
Associate of Applied Science from MRI
Read More