Joleen Corona
Hampton,VA
Summary
Proven leader with a track record of fostering growth and building strong relationships at C and F Bank. Specializes in operations management and critical thinking, driving business development and staff development. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating exceptional team leadership and decision-making skills. Building a strong work environment that is work life balance.
Overview
27
27
years of professional experience
Work History
VP. Branch Manager
C and F Bank
08.2022 - 08.2024
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Increased company growth through collaboration with sales and marketing departments.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
- Established and directed successful programs focused on [Area].
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw business-wide changes to modernize procedures and organization.
- Monitored key business risks and established risk management procedures.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Formulated and executed strategic initiatives to improve product offerings.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Consulted customers to boost product sales and services.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Branch Manager
PNC Bank, NA
04.2015 - 08.2022
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established and checked coding procedures, monitored reports and updated internal files.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Client Service Manager
SunTrust Banks Inc
03.2008 - 04.2015
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Mentored junior staff members for career growth opportunities within the organization.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Kept accurate records to document customer service actions and discussions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Branch Manager
Fort Monroe Credit Union
02.1998 - 03.2008
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
High School Diploma -
Phoebus High School
Hampton06.1999
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Client Relationship Building
- Operations Management
- Business Development
- Customer Service
- Training and mentoring
- Staff Development
- Presentations
- Data Analysis
- Sales Leadership
- Staff Training
- Rules and regulations
- Growth planning
Accomplishments
top 2% performer in whole company with Suntrust reward a trip to Florida
Community development in Yorktown, VA
- YMCA
- City of Hampton
Timeline
VP. Branch Manager
C and F Bank
08.2022 - 08.2024
Branch Manager
PNC Bank, NA
04.2015 - 08.2022
Client Service Manager
SunTrust Banks Inc
03.2008 - 04.2015
Branch Manager
Fort Monroe Credit Union
02.1998 - 03.2008
High School Diploma -
Phoebus High School