Joleen Dotson
Lyerly,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accounting position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Instructional Paraprofessional
Chattooga County School District
01.2011 - Current
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Customer Service Representative
TPS Staffing
01.2006 - 01.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assigned customers jobs based on their qualifications.
Supervisor
RGIS Inventory
05.1997 - 01.2000
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
MBA - Business
Southern New Hampshire University
Hooksett, NH11.2024
Bachelor of Science - Business Administration And Accounting
Southern New Hampshire University
Hooksett, NH10.2023
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH05.2023
Skills
- Educational Support
- IEP Management
- Teacher Support
- Reporting Requirements
- Classroom Management
- Appointment Scheduling
- Account Updating
- Data Entry
- Microsoft Office Suite
- Microsoft Excel
Certification
* Certified in Microsoft Excel for Accountants.
Timeline
Instructional Paraprofessional
Chattooga County School District
01.2011 - Current
Customer Service Representative
TPS Staffing
01.2006 - 01.2011
Supervisor
RGIS Inventory
05.1997 - 01.2000
MBA - Business
Southern New Hampshire University
Bachelor of Science - Business Administration And Accounting
Southern New Hampshire University
Associate of Science - Accounting
Southern New Hampshire University
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