Joleen Morrow

Work History

Perfect Event Rentals

02.2024 - Current

Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
Collaborated with sales team to upsell additional products and services, increasing overall revenue from rentals.
Managed rental agreements for a streamlined process, ensuring accuracy and proper documentation.
Promoted a positive work environment by fostering collaboration and open communication among team members.
Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed and maintained courteous and effective working relationships.

Choice Hotels

04.2022 - 02.2024

Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Assisted in training new front desk agents, sharing best practices and procedures.

The Shoe Dept

02.2021 - 04.2022

Improved customer service by projecting friendly and knowledgeable attitude.
Trained and mentored new employees.
Completed store opening and closing procedures.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
Demonstrated respect, friendliness and willingness to help wherever needed.

Jennifer and Allen Bruner

12.2017 - 05.2020

Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
Built positive and nurturing environments to support child social and emotional growth.