Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Joleen Engle

Joleen Engle

Naples,FL

Summary

Dynamic and service-oriented hospitality professional with over 5 years of experience in bartending and customer service across public and private settings. Committed to delivering exceptional customer experiences while maintaining high standards of integrity and honesty. Recognized for a fun and outgoing personality that fosters strong relationships with guests and colleagues, ensuring a welcoming atmosphere for all. Proven ability to thrive in fast-paced environments while consistently exceeding customer expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

The National Golf and Country Club
04.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Team Lead/server/bartender

The Oasis Kitchen
03.2022 - 04.2024
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Streamlined order-taking process to minimize wait times for diners.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Assistant Manager

Tap 41 Kitchen and Cocktails
01.2019 - 03.2021
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

High School Diploma -

Ballston Spa High School
Ballston Spa, NY
06-2003

Skills

  • Leadership experience
  • Motivated self-advocate
  • Consistently dependable
  • Vibrant energy
  • Experienced with multiple point-of-sale platforms
  • Innovative thinking
  • Flexible in dynamic environments
  • Commitment to high standards
  • Dedicated team member
  • Understanding of food handling practices

Certification

servSafe certified as well as drug and alcohol awareness certified

Timeline

Bartender

The National Golf and Country Club
04.2024 - Current

Team Lead/server/bartender

The Oasis Kitchen
03.2022 - 04.2024

Assistant Manager

Tap 41 Kitchen and Cocktails
01.2019 - 03.2021

High School Diploma -

Ballston Spa High School