Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joleen Esquivel

Antelope,CA

Summary

Compassionate Case Manager experienced in Transitional housing environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable Case Manager experienced in coordinating care for at risk individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

8
8
years of professional experience

Work History

Intensive Case Manager

LifeSTEPS
04.2023 - Current
  • Enhanced client outcomes by developing and implementing personalized case management plans.
  • Improved community resources access for clients through effective collaboration with local service providers.
  • Reduced recidivism rates by providing intensive support and guidance to high-risk clients.
  • Facilitated successful client transitions from institutional settings to community living through careful planning and coordination of services.
  • Increased client satisfaction by maintaining open communication and promptly addressing concerns or issues.
  • Maintained accurate documentation of case activities, ensuring compliance with agency policies and legal requirements.
  • Developed strong professional relationships with community partners to enhance service delivery and provide seamless care to clients.
  • Prevented homelessness among at-risk individuals by connecting them with appropriate housing options and financial assistance programs.
  • Navigated complex social service systems on behalf of clients, advocating for their needs while securing necessary supports and benefits.
  • Secured essential services such as medical care and substance abuse treatment for clients facing barriers due to insurance or financial limitations.
  • Supported the development of organizational policies aligned with best practices in intensive case management services.

Health and Housing Liaison

LifeSTEPS
04.2021 - 03.2023
  • Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
  • Streamlined information flow for increased efficiency by implementing a centralized document management system.
  • Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Collaborated with other departments, identifying and addressing areas needing improvement.
  • Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.

Director of Social Services

LifeSTEPS
04.2016 - 03.2023
  • Improved community outreach by developing and implementing innovative social service programs.
  • Enhanced staff performance through comprehensive training and professional development initiatives.
  • Increased client satisfaction by actively addressing concerns and providing timely resolutions.
  • Streamlined internal processes for more efficient delivery of social services to clients in need.
  • Championed policy reforms within the organization, leading to improved services and increased client satisfaction.
  • Spearheaded strategic planning efforts, setting clear goals and objectives for the department''s growth and success.
  • Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
  • Constructed short- and long-term planning to improve client programs.
  • Attended education opportunities and created in-service training alliances to meet mission of organization.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Referred families to shelters, legal resources, and educational programs.
  • Conducted community workshops to promote different programs and educate public on available services.

Education

Master of Social Work - Human Development

Southern New Hampshire University
Hooksett, NH
02.2025

Bachelor of Forensic Science - Criminal Justice

University of Phoenix
Tempe, AZ
06.2015

Skills

  • Family Support
  • Suicide Prevention
  • Educational Support
  • Life Skills Training
  • Client Advocacy
  • Behavioral Health Interventions
  • Mental health knowledge
  • Homelessness Prevention
  • Sexual Assault Advocacy
  • Domestic Violence Support
  • Transportation Assistance
  • Substance abuse awareness
  • Human Trafficking Awareness
  • Housing Assistance
  • Veteran services
  • Child Welfare Expertise

Languages

Spanish
Native or Bilingual
American Sign Language
Full Professional
English
Native or Bilingual

Timeline

Intensive Case Manager

LifeSTEPS
04.2023 - Current

Health and Housing Liaison

LifeSTEPS
04.2021 - 03.2023

Director of Social Services

LifeSTEPS
04.2016 - 03.2023

Master of Social Work - Human Development

Southern New Hampshire University

Bachelor of Forensic Science - Criminal Justice

University of Phoenix

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Joleen Esquivel