Joleen Garcia

Work History

Windsor Dental Center

09.2020 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone or email.
Maintained accurate financial records by regularly reconciling accounts payable/receivable transactions to ensure balanced budgets.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Family Service Beacon Center

10.2017 - 09.2020

Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to external and internal customers
Supervises a unit of secretarial/clerical support employees, including the distribution and review of work, coverage of all unit activities, conducting performance appraisals, and significant input in the areas of hiring, discipline, and termination
Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints
Attends departmental meetings and disseminates information to unit of secretarial/clerical support employees
Prepares and maintains a manual covering unit procedures, standards, and operations
Completes operational requirements by scheduling and assigning employees; following up on work results
Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends

Miami International University of Art and Design

10.2002 - 06.2017

Assisted the department chair and supported University leadership in all department operations
Onboarded, mentored, and managed faculty and staff on policies, procedures, and standards
Managed relationships with key stakeholders, fostering trust and collaboration between departments and external partners.
Led the coordination and execution of large-scale events and collaborations with national and international organizations, including sponsorships, workshops, and seminars
Developed course schedules to meet key metrics and University needs
Improved the student experience at the program level by assuring that the program exudes a culture of learning and excellence
Promoted a culture of excellence within the department by setting high standards for performance and consistently recognizing outstanding achievements.
Collaborated with executive leadership to develop long-term plans aligned with the organization's mission and vision.

Miami International University of Art and Design

10.2002 - 01.2014

Effectively planned and prepared for classes and student success
Demonstrated flexibility in style and work schedule by preparing flexible course learning paths
Exhibited a passion for teaching and student engagement in the learning process by delivering learning-centered instruction
Managed the learning environment by maintaining accurate records, submitting grades and other reports while meeting strict deadlines, and enforcing school and department policies