Overview
Work History
Education
Skills
Timeline
Generic

Joleen Gonsalves Yap

Waianae,HI

Overview

19
19
years of professional experience

Work History

Service Valet

tony nissan
Waipahu, HI
12.2022 - Current
  • Performed daily checks on equipment used for valet services.
  • Maintained professional appearance while representing the company in public settings.
  • Assisted with parking of vehicles in designated areas.
  • Offered assistance with directions or local attractions when requested.
  • Responded promptly to any requests from guests or management staff.
  • Answered inquiries regarding services offered by the company.
  • Ensured that the valet area was clean and free of debris at all times.
  • Validated customer information, such as name and phone number, to ensure accuracy in records.
  • Prepared shift reports detailing activities completed during each shift worked.
  • Collected car keys from customers and returned them when vehicle was retrieved.
  • Provided detailed instructions on how to operate a vehicle's features.
  • Completed closing procedures at end of shifts including securing facility and counting cash register funds.
  • Displayed a positive attitude during interactions with customers and colleagues.
  • Greeted customers upon arrival and provided excellent customer service.
  • Maintained logs of all incoming and outgoing vehicles.
  • Inspected vehicles for damages prior to parking or retrieving them.
  • Assisted customers with loading luggage into their cars before departing.

Cleaner Supervisor

trinity professional cleaners
Waianae, HI
01.2016 - 07.2019
  • Ensure all machinery is in good working condition by carrying out regular checks; arrange repairs as necessary.
  • Organise regular deep cleans in critical areas such as bathrooms or kitchens; monitor progress throughout the process.
  • Investigate accidents or incidents involving employees within the team; take corrective action where necessary.
  • Ensure compliance with company policies relating to health and safety at work; provide advice where appropriate.
  • Schedule staff shifts according to operational requirements while considering individuals' availability.
  • Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
  • Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
  • Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
  • Handle disciplinary issues according to established procedures; document warnings given in accordance with organisational guidelines.
  • Stay up-to-date with industry developments by attending seminars or reading professional publications.
  • Respond promptly to customer complaints regarding cleanliness issues or any other related matters.

Clerical Worker

waianae processing center
Waianae, HI
07.2005 - 09.2007
  • Organized and filed documents, both physically and electronically.
  • Proofread documents for accuracy prior to distribution or printing.
  • Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
  • Developed correspondence for internal communication purposes.
  • Conducted research on projects assigned by management team.
  • Answered customer inquiries by phone and in person.
  • Processed incoming mail and distributed to appropriate personnel.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained confidentiality of sensitive information and documents.
  • Answered and directed phone calls to appropriate staff members.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Computed, recorded and proofread data or reports.

Education

High School Diploma -

Waianae High School
Waianae, HI
05-2005

Skills

  • Strong Work Ethic
  • Clean Driving Record
  • Punctual and Reliable
  • Customer Service
  • Team Collaboration
  • Attention to Detail
  • Stress Tolerance

Timeline

Service Valet

tony nissan
12.2022 - Current

Cleaner Supervisor

trinity professional cleaners
01.2016 - 07.2019

Clerical Worker

waianae processing center
07.2005 - 09.2007

High School Diploma -

Waianae High School

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Joleen Gonsalves Yap