Joleen Gonsalves Yap
Waianae,HI
Overview
19
19
years of professional experience
Work History
Service Valet
tony nissan
Waipahu, HI
12.2022 - Current
- Performed daily checks on equipment used for valet services.
- Maintained professional appearance while representing the company in public settings.
- Assisted with parking of vehicles in designated areas.
- Offered assistance with directions or local attractions when requested.
- Responded promptly to any requests from guests or management staff.
- Answered inquiries regarding services offered by the company.
- Ensured that the valet area was clean and free of debris at all times.
- Validated customer information, such as name and phone number, to ensure accuracy in records.
- Prepared shift reports detailing activities completed during each shift worked.
- Collected car keys from customers and returned them when vehicle was retrieved.
- Provided detailed instructions on how to operate a vehicle's features.
- Completed closing procedures at end of shifts including securing facility and counting cash register funds.
- Displayed a positive attitude during interactions with customers and colleagues.
- Greeted customers upon arrival and provided excellent customer service.
- Maintained logs of all incoming and outgoing vehicles.
- Inspected vehicles for damages prior to parking or retrieving them.
- Assisted customers with loading luggage into their cars before departing.
Cleaner Supervisor
trinity professional cleaners
Waianae, HI
01.2016 - 07.2019
- Ensure all machinery is in good working condition by carrying out regular checks; arrange repairs as necessary.
- Organise regular deep cleans in critical areas such as bathrooms or kitchens; monitor progress throughout the process.
- Investigate accidents or incidents involving employees within the team; take corrective action where necessary.
- Ensure compliance with company policies relating to health and safety at work; provide advice where appropriate.
- Schedule staff shifts according to operational requirements while considering individuals' availability.
- Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
- Handle disciplinary issues according to established procedures; document warnings given in accordance with organisational guidelines.
- Stay up-to-date with industry developments by attending seminars or reading professional publications.
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
Clerical Worker
waianae processing center
Waianae, HI
07.2005 - 09.2007
- Organized and filed documents, both physically and electronically.
- Proofread documents for accuracy prior to distribution or printing.
- Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
- Developed correspondence for internal communication purposes.
- Conducted research on projects assigned by management team.
- Answered customer inquiries by phone and in person.
- Processed incoming mail and distributed to appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Answered and directed phone calls to appropriate staff members.
- Managed daily office operations and maintained a clean and efficient workspace.
- Computed, recorded and proofread data or reports.
Education
High School Diploma -
Waianae High School
Waianae, HI05-2005
Skills
- Strong Work Ethic
- Clean Driving Record
- Punctual and Reliable
- Customer Service
- Team Collaboration
- Attention to Detail
- Stress Tolerance
Timeline
Service Valet
tony nissan
12.2022 - Current
Cleaner Supervisor
trinity professional cleaners
01.2016 - 07.2019
Clerical Worker
waianae processing center
07.2005 - 09.2007
High School Diploma -
Waianae High School