Joleen Jackson
Summary
Experienced with esthetics training, ensuring students acquire essential skills. Utilizes innovative teaching methods to engage and inspire learners. Track record of developing comprehensive curriculum tailored to industry standards. Excelled in team building and effective communication, significantly contributing to curriculum development and student readiness for state exams.
Overview
6
6
years of professional experience
Work History
Esthetics Instructor
Academy of Massage and Bodywork
03.2022 - 01.2025
- Provided counseling services for students experiencing academic difficulties or requiring additional support to succeed in the program.
- Kept current with industry trends, technologies, and products through continuous professional development courses and training sessions.
- Assisted in the development of marketing materials highlighting program offerings and success stories to attract prospective students.
- Boosted student confidence and skill level through personalized instruction and constructive feedback on technique and performance.
- Coordinated guest speakers and industry experts to visit the classroom, offering valuable insights into trends and career opportunities in the esthetics field.
- Mentored students during their transition from classroom to spa setting, providing guidance on client interaction and service execution.
- Evaluated student performance using both formative and summative assessments to monitor progress toward learning objectives.
- Developed comprehensive lesson plans for skincare, makeup application, and hair removal techniques, ensuring a well-rounded education for students.
- Conducted practice exams for students on both theoretical and practical sections.
- Prepared students for Delaware State Practical and Theory Exams
- Recruited clients for students to get practical experience.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Implemented creative teaching strategies such as role-playing exercises or case studies that simulated common challenges faced by estheticians in the workplace.
- Collaborated with school administration on accreditation processes to ensure compliance with state regulations regarding esthetics education programs.
Licensed Beauty Advisor
Sephora
11.2023 - 11.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Provided facial waxing services
- Provided Hydrafacial services
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Retail Manager
MAC Cosmetics
07.2019 - 03.2023
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Esthetician/Esthetics Instructor
Academy of Massage And Bodywork
Bear, DE08-2018
Skills
- Makeup application techniques
- Chemical peel proficiency
- Sanitation procedures
- Hair removal
- Microdermabrasion expertise
- Board examination preparation
- Team building
- Student mentoring
- Effective communication
- Classroom management strategies
Timeline
Licensed Beauty Advisor
Sephora
11.2023 - 11.2024
Esthetics Instructor
Academy of Massage and Bodywork
03.2022 - 01.2025
Retail Manager
MAC Cosmetics
07.2019 - 03.2023
No Degree - Esthetician/Esthetics Instructor
Academy of Massage And Bodywork
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