Joleen Jacobs
Surprise,AZ
Summary
Results-driven Human Resources Manager offering 5+ years in achieving positive human resources results for all type of companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.
Overview
8
8
years of professional experience
Work History
HR & OPERATIONS EXECUTIVE
Girikon
12.2022 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Processed employee claims involving performance issues and harassment.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Managed employee disputes by employing conflict resolution techniques.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
TECHNICAL RECRUITER
Amazon
01.2021 - 12.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Interviewed candidates using different interview methods and approaches.
- Wrote and posted technical job descriptions
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Utilized various online and offline sources to find talented technical candidates and prepare for screening process.
- Developed and implemented strategies to identify and source technical talent for multiple industries.
- Sourced and selected applicants for technical positions within company.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Worked alongside global business leader to deploy new training strategies.
- Referred candidate resumes to customer account managers for evaluation and submission.
- Collaborated with HR leadership regarding candidate salary determinations.
- Built relationships with colleges and universities to stay informed on new technical talent.
Sr. Human Resources Assistant
Amazon
10.2020 - 01.2021
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Developed and coordinated employee training programs to improve productivity and performance.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Updated and maintained employee attendance records.
- Helped employees register for benefits programs using online portals.
- Developed and maintained HR policies and procedures.
- Created job descriptions on boards for vacant jobs.
- Aided staff with employee performance review paperwork and documentation.
- Conducted exit interviews with terminated employees.
- Converted employee status from temporary to permanent.
- Monitored and analyzed employee satisfaction survey results.
- Coordinated employee relocation processes.
- Knowledge in Hire and iCIMS
- Work closely with Hiring managers
- Participate in HR investigations and drive full case closure within Amazon standard.
- Coordinate Amazon appeals as well as participate in state specific unemployment hearings.
- Provide leadership development support to onsite Operations leaders.
- Complete and report metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc.
Administrative Support III
Amazon
04.2020 - 10.2020
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Troubleshot and fixed process hang-ups to maintain swift flow of daily tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Order, track, and report inventory and deliveries
- Manage third-party warehouse inventory
- Respond to shipping complaints, lost items, damages
- Coordinate all shipments for all locations
- Follow schedules of product distribution
- Work with carrier and third-party services
- Document invoices and payment postings
- Correspond with customers; report client requests
- Assist logistics coordinator, warehouse specialists, and other team members when needed to meet schedule
- Ensure shipping carrier requirements and regulations are me
- Notify customers if shipments are delayed
- Track shipments details, locations, ETAs
- Communicate with carriers regarding service levels
- Update shipping system with rates, surcharges, and service standards
- Work with managers and team members to implement new strategies and initiatives
- Collaborate with other departments to integrate logistics with company processes
- Update service-level reports and provide analysis on findings
- Inform management of ongoing performance issues
Human Resources Manager
Westernmill Work Inc.
09.2019 - 02.2020
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed employee claims involving performance issues and harassment.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Distributed employee engagement surveys to identify areas of improvement.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Structured compensation and benefits according to market conditions and budget demands.
- Recruited top talent to maximize profitability.
- Instructed senior leaders on appropriate employee corrective steps.
- Responsible for managing all employee files
- Responsible for managing all new orientations, E-Verify, and collecting all documents
Center Director
Code Ninjas
04.2019 - 09.2019
- Fostered caring and safe environment for children and parents.
- Cultivated and strengthened relationships with children and families.
- Kept facility in compliance with all applicable standards and laws.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Recruited and developed solid team of professionals to care for up to 15 children each day.
- Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Implementation Coordinator
Paychex Inc
01.2018 - 03.2019
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Led custom product training and deployment to meet organizational goals.
- Customized, developed and managed individualized deployments to assist utilization.
- Partnered with project team members to identify and quickly address problems.
- Monitored and tracked project progress to support timely completion.
- Responsible for providing excellent customer service to new and existing clients with Payroll, Human Resources and New Hire Onboarding solutions
- Use rapport building and sales strategies to connect with clients in order to effectively educate customers on product knowledge, while creating specialized and efficient onboarding processes for clients
- Train clients on properly utilizing their customized management system to its full potential while also troubleshooting issues as they arise
Administrative Assistant/Human Resources Assistant
Arizona Arthritis & Rheumatology Associates
11.2015 - 01.2018
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained and scheduled complex calendars.
- Answered and redirected incoming phone calls for office.
- Managed employee exit interviews and paperwork.
- Assisted with meetings and presentations within company.
- Efficiently delivered personnel information to management for speedy corrective action.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Updated and maintained employee attendance records.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Responded to employee inquiries regarding benefits and other HR topics.
- Developed and maintained HR policies and procedures.
- Assisted with creating employee handbooks and manuals.
- Aided staff with employee performance review paperwork and documentation.
- Created job descriptions on boards for vacant jobs.
- Monitored and analyzed employee satisfaction survey results.
- Checked references for potential candidates.
- Conducted exit interviews with terminated employees.
- Participated in recruitment and selection process for new hires.
- Responsible for all new hire orientations and onboarding process (E- Verify & Social Security Verifications)
- Manage all employee EMR/HER accounts is Allscripts
- Handle all internal payroll and timecard management in Paycom (PTO, vacation requests and sick time)
- Handle all billing issues, provider issues and malpractice insurance claim disputes
- Manage patient COSMO files
- Administrative Assistant for CEO, CFO and Operations Manager
- Manage all provider credentialing including licensing, CAQH, DEA and NPI information
- Arrange marketing and promotional projects
Education
Master of Science - Public Administration Emphasis Health Care Manage.
Grand Canyon University
Phoenix, AZ04.2016
Bachelor of Science - in Health Care Administration
Grand Canyon University
Phoenix, AZ08.2014
Skills
- Strategic Planning
- Employee Timesheet Processing
- Advising Department Managers
- Recruiting and Hiring Oversight
- Leadership Training
- Benefits Administration
- Employment Data Tracking
- Organization Procedures
- Workforce Improvements
- Analyzing and Modifying Compensation
- Onboarding, Training and Development
- HR Systems
- Wages and Salary
- Exit Interviews and Processes
- Microsoft Office
- Unemployment Claims
- HRIS systems
Accomplishments
- Achieved online RMS system by completing the website with accuracy and efficiency.
- Supervised team of 100 staff members.
- Documented and resolved timetheft issues which led to termination or disciplinary action results.
- Collaborated with team of 2 in the development of Onboarding presentation Project.
- Achieved streamline onboarding by introducing Paycom Onboarding Process for all new hire tasks.
Timeline
HR & OPERATIONS EXECUTIVE
Girikon
12.2022 - Current
TECHNICAL RECRUITER
Amazon
01.2021 - 12.2022
Sr. Human Resources Assistant
Amazon
10.2020 - 01.2021
Administrative Support III
Amazon
04.2020 - 10.2020
Human Resources Manager
Westernmill Work Inc.
09.2019 - 02.2020
Center Director
Code Ninjas
04.2019 - 09.2019
Implementation Coordinator
Paychex Inc
01.2018 - 03.2019
Administrative Assistant/Human Resources Assistant
Arizona Arthritis & Rheumatology Associates
11.2015 - 01.2018
Master of Science - Public Administration Emphasis Health Care Manage.
Grand Canyon University
Bachelor of Science - in Health Care Administration
Grand Canyon University
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