Joleen Kurtz-Smith

Manager

McDonald's Restaurant

09.2013 - 05.2025

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Implemented improvements in checkout procedures, reducing wait times for customers.
Monitored inventory levels and restocked merchandise to ensure availability for customers.
Resolved customer complaints promptly, fostering positive relationships and loyalty.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Maintained accurate cash drawer through diligent counting and reconciliation at end of shifts.
Trained new staff on register operations and customer service best practices.
Increased sales of promotional items by informing customers about current offers.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.