Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joleen Mascarenas-Marlow, RN

Las Vegas,NM

Summary

Professional nurse with robust experience in progressive care settings. Adept at managing complex patient needs with strong clinical skills in monitoring, medication administration, and patient education. Focused on teamwork and adaptability, ensuring optimal patient outcomes through collaborative care and effective communication. Highly reliable, flexible, dependable, and ready to adapt to evolving clinical needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Registered Nurse, Progressive Care Unit

Presbyterian Hospital
06.2023 - 11.2024
  • Improved patient outcomes by developing and implementing comprehensive care plans for critically ill patients.
  • Ensured timely administration of treatments by proficiently starting IVs, inserting Foley catheters, changing dressings, performing wound care procedures among other essential nursing tasks.
  • Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
  • Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
  • Oversaw various aspects of telemetry by administering pa catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
  • Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
  • Collaborated with interdisciplinary teams during daily rounds to develop individualized treatment plans based on specific patient needs and goals.
  • Actively participated in continuing education opportunities to remain current with best practices in the rapidly evolving field of critical care nursing.
  • Maintained high standards of infection control within the critical care unit, contributing to a safer environment for both patients and staff.
  • Managed multiple priorities simultaneously while maintaining focus on providing exceptional patient-centered care within a fast-paced critical care environment.
  • Demonstrated a high level of adaptability in adjusting to ever-changing patient acuity levels within the critical care unit, ensuring consistent delivery of safe and effective nursing care.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Psychiatric Registered Nurse

New Mexico Behavioral Health
03.2023 - 08.2023
  • Performed patient assessments to monitor expected response to medications and altering treatment plans.
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Administered medication and treatments to patients to observe and record responses.
  • Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
  • Improved patient outcomes by developing and implementing tailored nursing care plans for individuals with psychiatric disorders.

Direct Care Level III

New Mexico Behavioral Health Institute
07.2021 - 03.2023
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
  • Entertained or read aloud to patients to improve mental health and alertness.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Accompanied clients to medical appointments.
  • Recognized and reported abnormalities or changes in patients' health status to nurse manager.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.

Clinic Receptionist

El Centro Family Health
02.2020 - 06.2022
  • Maintained positive work ethic.
  • Provided excellent customer service.
  • Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Efficient in ECW, Health XNet, Medicaid Portal.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Maintained medical record database with up-to-date patient information and provided information to other providers.
  • Processed payments from patients for co-pays and uninsured visits and recorded them in O Drive.
  • Obtained revenue by recording and updating financial information and recording and collecting patient charges.
  • Used ECW to schedule new and follow-up appointments for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Comforted patients by anticipating patients' anxieties and answering patients' questions.

Assistant Manager

Burger King
09.2018 - 08.2019
  • Trained team to deliver outstanding customer service, boosting customer satisfaction ratings
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Supported sales management to optimize business development
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
  • Coached and mentored employees by delivering training, guidance and performance monitoring
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Shift Leader

Lota Burger
01.2018 - 09.2018
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards
  • Performed minor repair work on equipment to keep jobs on task, notifying maintenance department of major machinery failures
  • Trained and supervised team members to maximize performance and meet daily objectives
  • Complied with all company safety procedures, policies and regulations to promote safe working environment
  • Established solid working relationships with peers and customers through effective communication skills
  • Mentored team members on techniques necessary to complete job tasks.

Shift Manager

Taco Bell
02.2015 - 01.2018
  • Trained and supervised staff members
  • Mentored and supported new employees to maximize team performance
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Ran daily reports to assess performance and make proactive adjustments.

Salon Manager

Smart Style
08.2016 - 06.2017
  • Operated cash register and credit card machine to receive payments daily
  • Coordinated promotions to increase sales, resulting in revenue growth over
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections
  • Consulted with customers to understand needs and recommend professional services
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies
  • Assessed, optimized and elevated operations to target current and expected demands
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets
  • Resolved guest complaints
  • Cross-sold and up-sold new haircare products, increasing earnings
  • Placed inventory orders, monitored shelf stock and tracked expenses
  • Scheduled employees and made sure all shifts had adequate coverage
  • Addressed customer problems quickly and according to service standards
  • Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences
  • Arranged, shaped, trimmed and colored hair to achieve desired effect
  • Enforced safety procedures in accordance with facility policies and government regulations.

Citizens For The Developmentally Disabled, Caretaker
03.2015 - 03.2016
  • Provided basic care for elderly patient, including scheduling appointments
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
  • Delivered high-quality, geriatric care to private client
  • Fostered relationship with client, providing companionship and counseling
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
  • Engaged client in physical and mental activities to sustain quality of life
  • Laundered clothing and bedding and changed linens
  • Bathed, dressed, and fed clients,
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Med certified
  • Coordinated with doctors and registered nurses to develop care plans for patients.

Cashier

McDonald's
01.2008 - 02.2015
  • Helped customers find specific products, answering questions and offering advice
  • Processed customer payments quickly and returned exact change and receipts
  • Welcomed customers, offering assistance to help find necessary menu items
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.

Education

Associates Degree Nursing (ADN) -

Luna Community College
Las Vegas, NM
05-2022

Cosmetology Certificate -

Luna Community College
Las Vegas, NM
05.2016

High School Diploma -

Robertson High School
Las Vegas, NM
05.2009

Skills

  • Intensive care unit experience
  • Patient assessments
  • Central line management
  • Wound care management
  • Advanced cardiovascular life support (ACLS)
  • Certified in CPR/AED
  • Intravenous therapy
  • Patient advocacy
  • Compassionate care
  • Healthcare team collaboration
  • Family advocacy

Certification

ACLS

CPR/AED

Timeline

Registered Nurse, Progressive Care Unit

Presbyterian Hospital
06.2023 - 11.2024

Psychiatric Registered Nurse

New Mexico Behavioral Health
03.2023 - 08.2023

Direct Care Level III

New Mexico Behavioral Health Institute
07.2021 - 03.2023

Clinic Receptionist

El Centro Family Health
02.2020 - 06.2022

Assistant Manager

Burger King
09.2018 - 08.2019

Shift Leader

Lota Burger
01.2018 - 09.2018

Salon Manager

Smart Style
08.2016 - 06.2017

Citizens For The Developmentally Disabled, Caretaker
03.2015 - 03.2016

Shift Manager

Taco Bell
02.2015 - 01.2018

Cashier

McDonald's
01.2008 - 02.2015

Associates Degree Nursing (ADN) -

Luna Community College

Cosmetology Certificate -

Luna Community College

High School Diploma -

Robertson High School

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Joleen Mascarenas-Marlow, RN