Joleen Mendoza
Customer Service
Grand Prairie,TX
Summary
Seasoned professional with 15 years of customer service experience, adept in claims processing, policyholder guidance, and problem resolution. Excelled in roles requiring effective communication, documentation, and negotiation skills, ensuring customer satisfaction. Seeking to leverage expertise as a Remote Customer Service Representative.
Overview
2026
2026
years of professional experience
Work History
Cashier
McDonald's
- Processed customer transactions efficiently, ensuring accurate payment collection and change dispensation.
- Maintained cash drawer accuracy and managed financial transactions with integrity.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Assisted in training new cashiers on point of sale operations and customer service protocols.
- Collaborated with team members to ensure a smooth and efficient workflow during peak hours.
- Monitored inventory levels of promotional merchandise and assisted in restocking as needed.
- Worked flexible schedule and extra shifts to meet business needs.
Medical Massage Therapist
Self-employeed
01.2015 - Current
- Addressed specific client needs by creating personalized treatment plans.
- Reduced stress levels for patients with customized relaxation massages.
- Strengthened client relationships through exceptional communication skills and empathetic listening.
- Maintained clean, sanitized, and well-stocked treatment rooms according to industry standards.
- Navigated scheduling software to efficiently manage appointments while minimizing downtime between sessions.
- Enhanced athletic performance with pre-and post-event sports massages.
- Increased patient mobility by focusing on muscle flexibility and range of motion.
- Maintained detailed records of clients'' medical histories and treatment progress.
Claims Adjuster
JM Bullion
10.2020 - 01.2023
- Processed new insurance claims, ensuring the collection of accurate information and documents necessary for claim advancement.
- Analyzed policyholder claims to confirm compliance with policy conditions and provided clear guidance on claim procedures.
- Communicated claim progress to customers and negotiated settlements with claimants and legal representatives.
- Reviewed and evaluated supporting claim documents, including police reports and video evidence, to ascertain the legitimacy and scope of coverage.
- Consistently completed tasks ahead of schedule, contributing to a 15% increase in departmental efficiency.
- Recognized for innovative problem-solving skills, leading to successful completion of projects under tight deadlines.
- Trained and mentored new associates, enhancing team productivity and cohesion.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Customer Service
JM Bullion
08.2020 - 10.2020
- Clarified product distinctions to enhance customer understanding, facilitating informed purchase decisions.
- Managed order placement, payment processing, and provided timely shipment tracking to customers, ensuring a smooth transaction process.
- Engaged with customers to resolve pending or canceled orders and confirmed receipt of shipments to maintain customer satisfaction.
- Monitored and managed customer feedback to enhance service delivery and product offerings.
- Established strong customer relationships through personalized interactions and follow-ups.
- Collaborated with sales teams to align customer service strategies with sales objectives.
- Trained new hires on customer service protocols and best practices to ensure high performance.
Home Loan Customer Service
Bank of America
12.2019 - 04.2020
- Provided comprehensive customer service, clarified and resolved inquiries or issues regarding home loan products, leading to effective problem resolution and customer satisfaction.
- Updated and maintained accurate customer records, ensuring timely adjustments to financial accounts and adherence to compliance standards.
- Analyzed customer needs to recommend appropriate additional products or services, enhancing customer understanding of escrow accounts, payment processes, and PMI deletion procedures.
- Maintained detailed records of customer interactions and transactions, ensuring data accuracy and adherence to privacy regulations.
- Collaborated with internal departments to address customer concerns, streamlining communication and problem resolution.
- Educated customers on the home loan process, including payment options, interest rates, and mortgage insurance requirements.
- Analyzed customer feedback to identify service improvement opportunities, contributing to enhanced customer experiences.
- Executed system data management tasks, updating customer information to reflect current account status and loan details.
- Assisted customers with online banking tools for mortgage management, enhancing user experience and accessibility.
Intake Specialist
Alliance Family of Companies
06.2018 - 08.2018
- Coordinated with healthcare facilities and patients to secure accurate documentation, streamlining the order processing workflow.
- Verified insurance requirements and liaised with insurance providers to confirm patient eligibility for medical procedures.
- Collaborated with healthcare providers to collect necessary documentation for patient admissions and service delivery.
- Conducted thorough eligibility verification for new clients, ensuring accurate and timely processing of intake requests.
- Scheduled appointments efficiently, optimizing client access to services and minimizing wait times.
- Utilized various software systems to manage client data, ensuring accurate entry and maintenance of sensitive information.
- Trained new team members on best practices for client intake procedures, contributing to team efficiency and service quality.
- Processed incoming client inquiries via phone and email, providing timely and accurate information regarding services.
- Reviewed client documentation for completeness and accuracy, following up on any discrepancies or missing information.
- Assisted in the creation of client intake protocols, aligning processes with organizational standards and best practices.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
Intake Specialist
Universal Med Supply
09.2016 - 11.2017
- Processed incoming medical equipment orders, including wheelchairs and respiratory aids, and coordinated with healthcare facilities and patients to ensure receipt of accurate documentation for order fulfillment.
- Verified patients' insurance information and liaised with insurance companies to confirm eligibility benefits, while providing customer support for any additional required paperwork.
- Developed and implemented process improvement initiatives that streamlined the intake workflow and reduced turnaround times.
- Monitored and analyzed intake metrics to identify areas for improvement and enhance overall service delivery.
- Ensured effective communication with stakeholders, including clients and healthcare partners, to facilitate smooth intake processes.
- Provided guidance to clients on required forms and next steps in the intake process, enhancing their experience and understanding.
- Maintained organized records of client interactions and services rendered, ensuring compliance with regulatory standards.
Administration Specialist
William Sonoma
07.2014 - 09.2016
- Analyzed and distributed retail reports to facilitate store management's operational awareness.
- Coordinated weekly delivery schedules, ensuring timely distribution to regional stores.
- Investigated discrepancies in in-transit inventory and provided resolution updates to store management and relevant stakeholders.
- Coordinated schedules for executive meetings, balancing multiple calendars and prioritizing urgent requests.
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Maintained and updated databases, ensuring accurate and timely entry of information while adhering to confidentiality standards.
- Processed expense reports and tracked departmental budgets, ensuring compliance with financial protocols.
Receptionist
Airbase Service Inc
03.2013 - 05.2014
- Managed inbound communications, including phone, email, and fax messages, ensuring timely and accurate relaying of information.
- Coordinated logistics for meetings, conferences, and interviews, and supported customer service with administrative tasks, while handling order processing for key clients such as American Airlines and Southwest Airlines.
Administration & Account Specialist
American Defense System
10.2011 - 01.2013
- Assisted with incoming calls and provided customer support for troubleshooting alarm systems.
- Processed customer invoices and engaged with clients to resolve billing inquiries.
Appointment Setter
Rain Soft
03.2011 - 10.2011
- Engaged with potential clients to coordinate and arrange meetings, ensuring a clear understanding of service offerings and appointment expectations.
- Provided comprehensive explanations of services to assist customers in making informed decisions prior to scheduling their appointments.
Sales Associate
DD’s Discount
02.2006 - 11.2010
- Maintained inventory levels and organized product displays to enhance shopping experience.
- Processed sales transactions and managed related documentation with attention to detail.
- Delivered quality customer service, addressing inquiries and resolving issues promptly.
Home Maker
Home Maker
02.2006 - 11.2010
- Managed and coordinated all aspects of household operations, including budgeting, meal planning and preparation, cleaning, maintenance, and scheduling, ensuring a well-organized and harmonious living environment.
Education
High School Diploma -
Southern High School
01.2003
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Customer relations
Timeline
Claims Adjuster
JM Bullion
10.2020 - 01.2023
Customer Service
JM Bullion
08.2020 - 10.2020
Home Loan Customer Service
Bank of America
12.2019 - 04.2020
Intake Specialist
Alliance Family of Companies
06.2018 - 08.2018
Intake Specialist
Universal Med Supply
09.2016 - 11.2017
Medical Massage Therapist
Self-employeed
01.2015 - Current
Administration Specialist
William Sonoma
07.2014 - 09.2016
Receptionist
Airbase Service Inc
03.2013 - 05.2014
Administration & Account Specialist
American Defense System
10.2011 - 01.2013
Appointment Setter
Rain Soft
03.2011 - 10.2011
Sales Associate
DD’s Discount
02.2006 - 11.2010
Home Maker
Home Maker
02.2006 - 11.2010
Cashier
McDonald's
High School Diploma -
Southern High School