Joleen Navlen
Boca Raton
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hostess
Flannigans
11.2022 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Mental Health Technician
Destination Hope
12.2016 - 10.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Server
Ramano's Macaroni Grill
03.2011 - 02.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Hospitality
Johnson And Wales University
Providence, RI05.1993
High School Diploma -
Livingston High School
Livingston, NJ05.1989
Skills
- Professional Verbal Communication
- Outstanding Costumer Service
- Resolving Conflict
- High Energy
- Multitasking Ability
- Team Work
- Management Skills
Certification
- Food Handler License
- Certified Behavioral Health Technician
- CPR Certified
Timeline
Hostess
Flannigans
11.2022 - 05.2023
Mental Health Technician
Destination Hope
12.2016 - 10.2021
Server
Ramano's Macaroni Grill
03.2011 - 02.2015
Bachelor of Arts - Hospitality
Johnson And Wales University
High School Diploma -
Livingston High School
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