Joleen Nyzio
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Reliable housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Skillful Catering Server with background managing high volumes of guest needs in fast-paced environments.
Hard-earned catering experience for large events and conferences.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Serve safe and RAMP approved.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeper/Emotional Well-Being Counselor
Clearbrook Treatment Centers
07.2024 - 06.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Established rapport with diverse clientele by demonstrating empathy, active listening skills, and cultural competence throughout counseling sessions.
- Improved client emotional well-being by providing tailored counseling sessions and implementing evidence-based interventions.
- Supported clients in achieving personal goals by developing individualized action plans and monitoring progress regularly.
- Provided crisis intervention services when necessary, collaborating with emergency personnel to ensure client safety during critical moments.
- Promoted self-awareness among clients by guiding them through introspective activities focused on identifying strengths, values, beliefs, triggers.
Housekeeper
Your Chores LLC
09.2019 - 07.2024
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Bartending Instructor
JustFood
02.2022 - 04.2023
- Enhanced student bartending skills by demonstrating and teaching proper techniques for mixing, garnishing, and serving drinks.
- Improved overall course satisfaction by regularly updating lesson plans to incorporate industry trends and best practices.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Boosted student retention rates by creating a supportive and engaging learning environment that fostered camaraderie among classmates.
- Enhanced guest experience by providing exceptional service during catered events.
- Enhanced client satisfaction by providing personalized wedding catering services tailored to individual preferences.
- Reduced food waste by implementing efficient portion control and inventory management practices for wedding events.
Sales Lead Keyholder
Goodwill Inc
11.2020 - 03.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Provided sales feedback to management to address concerns in sales reports.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assistant Bar Manager
Brickhouse Bar
04.2018 - 12.2020
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Developed unique events and special promotions, including benefits and proportionals to drive sales.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Lead Bartender Manager
Woodys Country Club
12.2016 - 10.2018
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Audited all inventory and ordered all stock and back stock for liquor and food necessities.
- Greeted customers and answered any questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Scheduled all staff for shifts and positions.
- Assisted in maintaining proper liquor and alcohol laws.
- Assisted with all food and beverage quality.
Lead Chef
Indian Lake Inn
03.2016 - 10.2018
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Scheduled and fulfilled catering events with other staff successfully.
- Hired, managed and trained kitchen staff.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Took on multiple rolls to achieve perfect daily service.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Chef's Assistant
Napolis Pizzeria
05.2012 - 11.2015
- Limited portion sizes and used garnishes to control food costs.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Used proper handling and preservation methods while packaging and storing food products.
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Maintained composure and work quality while under stress.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Associate of Arts - Culinary Arts
Wilkesbarre Votech
Wilkesbarre, PAGED -
Carrerlink
Wilkesbarre, Pa06.2016
Skills
- Inventory Management
- Reporting and Performance Analysis
- Customer Service Management
- Microsoft Office
- Health and Safety Procedures
- Team Building and Motivation
- Delegation and Supervision
- Merchandise Promotion and Display
- Decision Making
- Flexible Work Schedule
- Computer Proficiency
- Handling Complaints and Inquiries
- Recruitment and Training
- Sales Leadership
- Staff Coaching and Training
- Financial Recordkeeping
- Cash Handling and Reconciliation
- Retail Operations
- Merchandise Quality Assurance
- Scheduling and Time-Tracking
- Marketing and Advertising
- Critical Thinking
- Retail Security
- Superior Work Ethic
- Product Sales
- Creativity and Originality
- Willingness to Learn
- Employee Training
- Loss Prevention
- Calendar and Scheduling Software
- Basic Mathematics
- Multitasking and Prioritizing
- Retail Industry Experience
- Policy Enforcement
- POS Terminal Operation
Certification
- Licensed servsafe
- Licensed Alcohol sales
Timeline
Housekeeper/Emotional Well-Being Counselor
Clearbrook Treatment Centers
07.2024 - 06.2025
Bartending Instructor
JustFood
02.2022 - 04.2023
Sales Lead Keyholder
Goodwill Inc
11.2020 - 03.2021
Housekeeper
Your Chores LLC
09.2019 - 07.2024
Assistant Bar Manager
Brickhouse Bar
04.2018 - 12.2020
Lead Bartender Manager
Woodys Country Club
12.2016 - 10.2018
Lead Chef
Indian Lake Inn
03.2016 - 10.2018
Chef's Assistant
Napolis Pizzeria
05.2012 - 11.2015
Associate of Arts - Culinary Arts
Wilkesbarre Votech
GED -
Carrerlink
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