JOLEEN ROBINSON
Greensburg,WI
Summary
Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. As well skilled at working with teams to accomplish and maintain nightly routines effectively. Quick learner with good computer abilities. Motivated with 10 years of success in retail and stocking. Works productively vendors, and purchasers to locate missing products and return damaged goods. Skilled at working with teams to accomplish and maintain nightly routines effectively.
Overview
9
9
years of professional experience
Work History
SpEd Paraprofessional
Wisconsin Dells School District
Wisconsin Dells, WI
03.2024 - Current
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
OVERNIGHT STOCKER
Walmart
Baraboo, WI
10.2020 - 01.2021
- Restocked shelves
- Rotated and faced products during restocking to give shelving professional appearance.
- Assisted customers with locating and purchasing items located on sales floor or in storeroom.
ASSOCIATE
Mcfarlane's
Sauk city, WI
04.2019 - 03.2020
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Promoted credit and loyalty programs during customer interactions.
- Processed returns and exchanges in line with store policies.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Processed customers' orders and checked buggies for additional merchandise.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Unboxed and restocked merchandise into attractive displays.
- Resolved or escalated business problems to keep operations moving smoothly.
CASHIER
Menards
Baraboo, WI
05.2017 - 09.2017
- Adhered to all cash handling policies and procedures.
- Greeted all customers and provided prompt and friendly service.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Assisted customers with locating items, answering questions and providing direction and service.
- Processed cash register transactions by inputting product costs and giving back change.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Bagged and packaged customer orders and purchases.
CAB DISPATCHER
Running Inc
Portage, WI
05.2016 - 01.2017
- Collaborated with drivers to maintain deadline adherence, provide pick-up times, and exchange vehicle information.
- Dispatched calls seamlessly by carefully monitoring driver whereabouts.
ASSOCIATE
Family dollar
Poynette, WI
12.2015 - 10.2016
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
- Contributed to store shrink-reduction goals and programs.
- Processed returns and exchanges in line with store policies.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Promoted credit and loyalty programs during customer interactions.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Processed customers' orders and checked buggies for additional merchandise.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Unboxed and restocked merchandise into attractive displays.
- Resolved or escalated business problems to keep operations moving smoothly.
- Solved complaints by customers and issued credits for returned merchandise.
- Processed cash register transactions by inputting product costs and giving back change.
- Bagged and packaged customer orders and purchases.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Employed suggestive selling techniques to promote products.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Adhered to all cash handling policies and procedures.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Unloaded truck in a timely manner.
Education
GED - undefined
MATC
Portage, Wisconsin12.2012
Skills
- Cashier assistance
- Customer relations
- Cardboard management
- Organization
- Creative thinking
- Task prioritization
- Cashier training
- Bag merchandise
- Upselling
- Cash register operation
- Customer service
- Process transactions
- Drawer balancing
- Loss prevention
- Conflict resolution
- Cash handling
- Merchandise restocking
- Product recommendations
- Customer service excellence
- Inventory control
- POS systems
- Price verification
- Employee training
- Load sorting
- Cleaning
- Verbal communication
- Problem-solving
Timeline
SpEd Paraprofessional
Wisconsin Dells School District
03.2024 - Current
OVERNIGHT STOCKER
Walmart
10.2020 - 01.2021
ASSOCIATE
Mcfarlane's
04.2019 - 03.2020
CASHIER
Menards
05.2017 - 09.2017
CAB DISPATCHER
Running Inc
05.2016 - 01.2017
ASSOCIATE
Family dollar
12.2015 - 10.2016
GED - undefined
MATC