Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Joleen Sias

Joleen Sias

Payson,UT

Summary

Trustworthy and dedicated manager with ten years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier

Fast Gas
08.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Retail Merchandising Manager

Crossmark
11.2021 - 02.2023
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Generated reports on purchasing activities to support management decisions.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Devised and implemented strategies to optimize purchasing processes and reduce costs.
  • Completed monthly profit and loss performance reports.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.

Lead Retail Merchandiser

WIS International Inventory Service
07.2019 - 02.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.
  • Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
  • Established strong vendor relationships to maintain and support business.
  • Identified opportunities to increase store sales and developed actionable strategies.
  • Planned and implemented product launches and promotions for assigned stores.
  • Analyzed sales data to identify trends and devised action plans to increase sales.
  • Trained store personnel on product features to drive sales and increase product awareness.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Researched and identified new suppliers and vendors.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Cultivated relationships with wholesalers and distributors to increase inventory availability.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Negotiated contracts with vendors for cost-effective purchasing terms.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Developed and managed budgets for purchasing and projected purchasing needs.
  • Studied and monitored market trends to identify potential suppliers.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.

Retail Merchandiser

LMS
09.2017 - 02.2023
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.
  • Established strong vendor relationships to maintain and support business.
  • Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Identified opportunities to increase store sales and developed actionable strategies.
  • Analyzed sales data to identify trends and devised action plans to increase sales.
  • Planned and implemented product launches and promotions for assigned stores.
  • Trained store personnel on product features to drive sales and increase product awareness.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Greeted customers and directed to requested products.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Maintained store assets with effective loss prevention strategies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Supervised and trained new staff in performing census.
  • Followed orders precisely for correct items, sizes and quantities.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Greeted store customers and discussed needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Checked product levels and recommended new purchases.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Prepared and checked outbound shipments for accuracy.
  • Received new stock and input values into computer system.
  • Picked and packed order items.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Safely and securely loaded items to prevent damage during transport.
  • Recorded daily activities for inventory control.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Developed plan-o-grams and layouts that maximized sales.
  • Planned and scheduled projects and directly performed installations.
  • Worked with customers to pack items according to specific desires and requirements.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Pre-assembled containers to be easily selected by packing associates.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Tracked production and quality control systems to proactively identify deficiencies.

Assistant Retail Sales Manager/ Seamstress

Old Sarge's Drop Zone
09.2013 - 12.2015
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Created employee work schedules for optimum coverage and labor cost control.
  • Successful in managing team of employees in Type retail store.
  • Helped develop and consistently enforced top-notch customer service standards across departments.
  • Partnered with store and district management to capitalize on new retail business opportunities.
  • Monitored employee compliance with health and safety regulations, proactively correcting issues.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Inspected finished garments to address flaws and verify adherence to quality standards.
  • Measured and cut fabric for garment construction according to customer specifications.
  • Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
  • Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
  • Assisted with inventory management and restocking of supplies for continuous availability.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained and organized material and product inventory.
  • Adjusted machines to increase productivity for runs.
  • Used different machines and tools based on individual job requirements.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.

Education

Substance Abuse Counseling - Therapy And Rehabilitation

Utah Valley University
Orem, UT

Associate Of Business Administration - Business Management

Pensacola State College
Pensacola, FL
05.2011

Skills

  • Returns Processing
  • Product Restocking
  • Cash Register Operation
  • POS Systems
  • Drawer Balancing
  • Customer Service
  • ID Verification
  • Payment Collection
  • Product Recommendations
  • Cash Handling
  • Customer Assistance
  • Written and Verbal Communication
  • Merchandise Restocking
  • Daily Reporting
  • Stocking and Replenishing
  • Reports and Documents
  • Liquor Law Compliance
  • Staff Mentoring
  • Complex Problem-Solving
  • Proficient in Software
  • Refund Handling
  • Conflict Resolution
  • Expense Tracking
  • Time Management Skills
  • Staff Training
  • Retail Merchandising
  • Loss Prevention

Certification

  • Professional in Project Management (PPM)
    Training -

Timeline

Cashier

Fast Gas
08.2023 - Current

Retail Merchandising Manager

Crossmark
11.2021 - 02.2023

Lead Retail Merchandiser

WIS International Inventory Service
07.2019 - 02.2023

Retail Merchandiser

LMS
09.2017 - 02.2023

Assistant Retail Sales Manager/ Seamstress

Old Sarge's Drop Zone
09.2013 - 12.2015

Substance Abuse Counseling - Therapy And Rehabilitation

Utah Valley University

Associate Of Business Administration - Business Management

Pensacola State College

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Joleen Sias