Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joleen Van Norman

Sheridan,WY

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Guest-oriented hotel manager offering more than 15 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Comfort Inn & Suites

Royal Restaurants
02.2018 - Current
  • Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
  • Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
  • Enhanced guest safety through regular staff training sessions on emergency procedures as well as proper equipment usage.
  • Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.

Eagle Ridge Rehabilitation

Eagle Ridge Rehabilitation
08.2020 - 01.2021
  • Ensured compliance with local regulatory requirements concerning data privacy laws while working as an Edge Coordinator.
  • Took care of client's in their homes
  • Cooked, cleaned and laundered client's laundry
  • Grocery shopping for the group homes
  • Took client's to doctor appointments
  • Took client's on outings
  • Managed safety for client's
  • Maintained a healthy living environment for client's

My Buddy's Place Bar

Trails End
05.2015 - 02.2020
  • Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
  • Coordinated logistics efforts for acquiring necessary resources, streamlining supply chain management processes as needed for maximum efficiency gains.
  • Evaluated potential risks associated with planned activities, developing contingency plans as necessary to minimize disruptions or delays in progress.
  • Maximized resource utilization by employing advanced technology for material extraction.
  • Established strong working relationships across functional teams, promoting collaboration and open communication channels throughout the company.
  • Managed equipment maintenance schedules, reducing downtime and ensuring the longevity of essential tools.

Education

Human Services/social Work Background Addictions - Addictions

Northern Wyoming Community College District - Sheridan College
Sheridan, WY
04.2025

High School Diploma -

Great Falls High School
Great Falls, MT
05.2008

Skills

  • Food Safety Compliance
  • Revenue Maximization
  • Maintenance Coordination
  • Guest Relations Management
  • Cross-cultural sensitivity
  • Hospitality expertise
  • Hospitality
  • Guest services management
  • Cash Handling
  • Guest experiences
  • Safety Procedures
  • Training and mentoring
  • Staff Training and Development
  • Guest complaint resolution
  • Talented leader
  • Outstanding communication skills
  • Guest accommodations
  • Staff Training
  • Interpersonal communications
  • Staff Supervision
  • Quality Assurance
  • Employee Scheduling
  • Staff Scheduling
  • Employee Development
  • Telephone Etiquette
  • Community Relations
  • Property Management Systems
  • Vendor interaction
  • Social media networking
  • Customer Service
  • Teamwork and Leadership
  • Front Desk Operations
  • Computer Skills
  • Decision-Making
  • Hotel operations
  • Guest Services
  • Relationship Building
  • Hotel Management
  • Flexible Schedule
  • Work Planning and Prioritization
  • Room Inspections
  • Interviewing and Hiring

Accomplishments

    * 1 year and 6 Months clean and sober

    *Completed I.O.P.

    *Completed O.P.

    *Active member of Celebrate Recovery

    *Active in Relapse Prevention

    *Have given my testimony

    *Active in AA/NA

Timeline

Eagle Ridge Rehabilitation

Eagle Ridge Rehabilitation
08.2020 - 01.2021

Comfort Inn & Suites

Royal Restaurants
02.2018 - Current

My Buddy's Place Bar

Trails End
05.2015 - 02.2020

Human Services/social Work Background Addictions - Addictions

Northern Wyoming Community College District - Sheridan College

High School Diploma -

Great Falls High School

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Joleen Van Norman