Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jo'Leeza Rodriguez

Buffalo

Summary

Dynamic and organized professional with experience at Elderwood at St. Gregory Court, excelling in client relations and multi-line telephone operation. Proven ability to streamline front desk operations, enhancing efficiency and creating a welcoming environment. Strong verbal communication skills complemented by meticulous data entry expertise. Committed to delivering exceptional service and support.

Overview

18
18
years of professional experience

Work History

Receptionist

Elderwood at St. Gregory Court
01.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Cashier Assistant

Nardin Academy
09.2021 - 06.2023
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.

CNA, Float Pool

McGuire Group
09.2007 - 05.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Education

GED -

Buffalo Public Schools Adult Education Center
Buffalo, NY
05-2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Greeting and seating clients
  • Mail handling
  • Multi-line telephone operation

Timeline

Receptionist

Elderwood at St. Gregory Court
01.2024 - Current

Cashier Assistant

Nardin Academy
09.2021 - 06.2023

CNA, Float Pool

McGuire Group
09.2007 - 05.2019

GED -

Buffalo Public Schools Adult Education Center

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Jo'Leeza Rodriguez