Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server
Jolena Govig

Jolena Govig

McHenry,IL

Summary

A Talented Server bringing skills in order management, Knowledgeable about handling special dietary requirements and general food safety standards. Motivated with engaging personality. engages customers one-on-one. Friendly, open, and committed to building a customer base by providing a positive service experience. successful in providing fast, high-quality customer service to guests in restaurant settings. safe food handling practices. passionate about serving customers with poise and a sense of humor. Efficient rapid table turnover, boosting volume. A hardworking and passionate job seeker with a strong work ethic To seek and maintain a part-time position that offers a positive work environment.

  • Motivated server with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
  • Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
  • Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
  • Dependable srver /bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
  • Dependable server/bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
  • Hardworking and passionate job seeker Ready to help the team achieve company goals.
  • Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
  • The enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
  • Friendly Bartender with exceptional skill. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

30
30
years of professional experience
2
2
Certification
1
1

License

Work History

Server, Bartender

Lake Lawn Resort
Delavan, WI
04.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Followed strict recipes and drink measurements to minimize product used.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server Bartender

The Ridge Hotel
Lake Geneva , WI
08.2014 - 06.2020
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Head Bartender

Forest Hills Country Club
Loves Park, IL
06.2009 - 07.2013
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Closed out cash register and prepared cashier report at close of business.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed strict recipes and drink measurements to minimize product used.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server, Bartender , Manager

Cliffbreakers Riverside Resort
Rockford , IL
05.2002 - 06.2009
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Accomplished multiple tasks within established timeframes.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Managed and motivated employees to be productive and engaged in work.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Improved safety procedures to create safe working conditions for workers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Management Studies -

Rockford Career College
Rockford, IL
08.2000

High School Diploma -

Auburn High School
Rockford
06.1993

Skills

  • Cocktail serve
  • Greets guests and welcome
  • Provide aid to guests with knowledge of the menus (Lunch, Dinner, Wine, and Drink) be able to suggest pairings, answer questions regarding the menus, inform guest of specials and the soup of the day
  • Convey orders from the tables to the designated areas whether it be the bar or the kitchen regarding the needs of the customer including allergy alerts and exclusive requests
  • Deliver orders from designated areas to the guest, complemented by additional condiments and garnishes
  • Be observable to the needs of the guest, acknowledge further requests throughout dining
  • Practice proper table management by clearing dirty plates, keeping water glasses filled
  • Complete the dining experience by offering coffee or dessert to the guests
  • Deliver a bill to the table, then collect payment from the tables in forms of cash and credit and lastly provide proper change or signature slip to guests
  • Be involved in the team atmosphere and help others when possible
  • Sustain thoroughly stocked server stations, complete side work to the best of ability and roll silverware throughout the shift if possible, if not, then after the dinner rush
  • Practice appropriate sanitation guidelines, safety standards and responsible alcohol service
  • High-Volume Dining
  • Price Memorization
  • Food and Beverage Pairings
  • Table Setting Arrangements
  • Special Dietary Requirements
  • Stocking and Replenishing
  • Check Payment Processing
  • Dish Preparation
  • Sales Expertise
  • Bill Computation
  • Food Sales and Promotion
  • Wine Service
  • Seating Assignment Preparation
  • Wine Pairings
  • To-Go Order Preparation
  • Guest Relations Management
  • Quality Control
  • Order Accuracy
  • Menu Memorization
  • Dining Customer Service
  • Dining Area Maintenance
  • Cash Handling
  • Food Preparation and Safety
  • Plates Presentation
  • Service Prioritization
  • Item Promotion
  • Menu Presentation
  • Server Training
  • Hospitality Service Expertise
  • Wine and Liquor Service
  • Ordering Procedures
  • Utensil Cleaning
  • Dining Crew Workflow Optimization
  • Food Safety Oversight
  • Food Spoilage Prevention
  • Regulatory Compliance
  • Performance Improvement
  • Hors D' Oeuvres Service
  • Menu Item Recommendation
  • Age Verification
  • Sales Techniques
  • Specials Promotion
  • Front of House Display Creation
  • White Glove Service
  • Guest Seating
  • Banquet Coordination
  • Waiting Tables
  • Ability to Lift 30 Pounds
  • Dining Room Cleaning and Upkeep
  • Warm and Friendly
  • Natural Leadership
  • Transactions and Cash Handling
  • Server Improvements
  • Guest Satisfaction
  • Servsafe Certified

Certification

  • Certified , Wisconsin alcohol seller/server cours - 2year certified
  • Licensed bartender -
  • certified food safety

Timeline

Server, Bartender

Lake Lawn Resort
04.2021 - Current

Server Bartender

The Ridge Hotel
08.2014 - 06.2020

Head Bartender

Forest Hills Country Club
06.2009 - 07.2013

Server, Bartender , Manager

Cliffbreakers Riverside Resort
05.2002 - 06.2009

Management Studies -

Rockford Career College

High School Diploma -

Auburn High School

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Jolena Govig