Jolene Alves

• Support Global Security operations by monitoring workflow and addressing issues promptly.
• Review, manage and investigate global incidents within supply chain security, corporate security and intellectual property security.
• Responsible for the case management system, Resolver, utilized to document, track and manage incidents.
• Directly reports to the Director of Global Security.
• Adapt quickly to new responsibilities, demonstrating flexibility in dynamic work situations within the global corporate space.
• Collaborate through effective communication with various teams to streamline incident management and ensure timely resolutions to investigations.

Captain of Administration, 2022-2024

• Oversaw the agency's management and compliance with state and national accreditation standards with both CALEA and RIPAC.
• Drafted and published written directives and guidelines for employees, with a clear understanding of General Orders and Rules and Regulations.
• Served as the agency's Training Officer and coordinated in-service trainings for all employees.
• Instructed Report Writing to recruits in the Rhode Island Municipal Police Training Academy.

Patrol Sergeant, 2018-2022

• First Line Supervisor responsible for all agency members under direct command.
• Reviewed and approved all reports submitted by subordinates.
• Responded to calls for service when supervisory action was necessary.

Detective, 2011-2018

• Assigned to a variety of cases for follow-up and further investigation or criminal action.
• Prepared cases for prosecution, including the organization of all necessary documents and evidence for court presentation.
• Courtroom experience in arraignments, felony case preparation, witness preparation, and sworn testimony.

Patrol Officer, 2004-2011

• Responded to emergency and non-emergency calls for service, ensuring public safety and effective crisis management.
• Enforced state and local laws and ordinances.
• Engaged with community members, building rapport and fostering trust between police and residents.
• Conducted routine patrols, maintaining community presence and deterring criminal activity.
• Assisted in investigating incidents, gathering evidence, and accurately documenting findings.
• Skilled in report writing and fact finding.

• Conducted investigations into retail theft incidents, collaborating with local law enforcement as needed.
• Analyzed CCTV surveillance footage to identify suspicious behavior and potential theft patterns.
• Apprehended suspects and prepared detailed reports to support criminal or civil charges.
• Coordinated audits of inventory management processes to ensure compliance with company policies.
• Monitored and evaluated store operations for vulnerabilities, implementing corrective actions as necessary.
• Performed security walks around store to monitor employee and customer activities.

• Conducted investigations into retail theft incidents, collaborating with local law enforcement as needed.
• Analyzed and monitored CCTV surveillance footage to identify suspicious behavior and potential theft patterns.
• Apprehended suspects and prepared detailed reports to support criminal or civil charges.
• Coordinated audits of inventory management processes to ensure compliance with company policies.
• Monitored and evaluated store operations for vulnerabilities, implementing corrective actions as necessary.
• Performed security walks around store to monitor employees and customer activities.

• Diligently monitored swimming pool areas to ensure safety and compliance with regulations.
• Responded quickly to pool-related emergencies, performing water rescues and administering first aid.
• Certified swim instructor, experienced in teaching both group and individual classes for all age levels.