Jolene Amarillas
La Puente,CA
Summary
Dynamic customer service professional with proven expertise at Apis Footwear Co., excelling in conflict resolution and data entry. Adept at utilizing SAP CRM systems to enhance client relations and streamline processes, consistently achieving high customer satisfaction through active listening and effective problem-solving. Committed to delivering exceptional service in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Apis Footwear Co./mt.emey
03.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers with product inquiries and order status updates to enhance satisfaction.
- Managed returns and exchanges, ensuring compliance with company policies and procedures.
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to resolve complex customer issues efficiently and effectively.
- Adapted quickly to changing priorities, demonstrating resilience in fast-paced environments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Processed customer invoices and payments accurately to maintain up-to-date accounts receivable records.
- Assisted in resolving billing discrepancies by collaborating with customers and internal departments.
- Billed customers by sending statements and invoices via fax or email.
- Entered figures using 10-key calculator to compute data quickly.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Utilized inventory management software to track product movements and discrepancies.
- Assisted in maintaining accurate inventory levels through regular stock counts and audits.
Crew Member
Target
06.2022 - 03.2025
- Delivered exceptional customer service by assisting guests with inquiries and product selections.
- Operated cash registers efficiently, ensuring accurate transactions and maintaining a balanced drawer.
- Collaborated with team members to restock shelves, enhancing store presentation and availability of products.
- Maintained cleanliness and organization in designated areas, contributing to a welcoming shopping environment.
- Assisted in training new crew members on operational procedures and customer service standards.
- Implemented efficient inventory management practices, reducing stock discrepancies and improving accuracy.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Stocked shelves to organize aisles in assigned department.
- Processed cash transactions accurately and efficiently in high-volume retail environment.
- Managed cash drawer, ensuring balanced funds at shift end.
- Conducted regular audits of cash handling processes, improving compliance with company policies.
- Assisted in maintaining accurate inventory levels through regular stock counts and audits.
- Utilized inventory management software to track product movements and discrepancies.
- Resolved discrepancies by investigating variances between physical counts and system records.
- Completed physical inventory counts each month.
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed returns and exchanges, ensuring compliance with company policies and procedures.
- Adapted quickly to changing priorities, demonstrating resilience in fast-paced environments.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Crew Member Cook
Chipotle Grill
07.2018 - 04.2021
- Prepared food items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated kitchen equipment safely while following all safety protocols.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new crew members on food preparation techniques and operational procedures.
- Monitored food quality to ensure compliance with health regulations and company standards.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Collaborated with team members to provide seamless customer service during peak hours.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Fostered strong relationships with customers, addressing their concerns professionally and providing prompt resolutions when needed.
- Operated grills, fryers and ovens to cook food items.
- Processed cash transactions accurately and efficiently in high-volume retail environment.
- Managed cash drawer, ensuring balanced funds at shift end.
- Conducted regular audits of cash handling processes, improving compliance with company policies.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Canyon Oaks High School
Monrovia02-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Data collection
- Conflict resolution
- Computer proficiency
- Payment processing
- SAP CRM system proficiency
- Call center operations
- Client relations
- Invoice processing
Timeline
Customer Service Representative
Apis Footwear Co./mt.emey
03.2025 - Current
Crew Member
Target
06.2022 - 03.2025
Crew Member Cook
Chipotle Grill
07.2018 - 04.2021
High School Diploma -
Canyon Oaks High School