Jolene Anderson
Canyon,MN
Summary
Dynamic Paraprofessional and Certified Pharmacy Technician with a proven track record at Isd 2142 South Ridge School and Genoa Healthcare. Excelled in enhancing student support and patient care through effective communication and computer skills. Achieved increased customer satisfaction and student safety, demonstrating exceptional behavior management and meticulous attention to detail. Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Overview
13
13
years of professional experience
Work History
Paraprofessional
Isd 2142 South Ridge School
11.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Certified Pharmacy Technician
Genoa Healthcare
01.2014 - 04.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared prior authorizations for approval from insurance companies.
Certified Pharmacy Technician
Falk's Nursing Pharmacy
06.2011 - 01.2014
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Data Entry
- Prior Authorizations
Education
Associates - Pharmacy Technician
Duluth Business University
Duluth, MN06.2022
High School Diploma -
Two Harbors High School
Two Harbors, MN06.1994
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Special Education Support
- Teacher Support
- Classroom support
- CPR and First Aid
- Computer Skills
- Student Supervision
- Student Health and Safety
Timeline
Paraprofessional
Isd 2142 South Ridge School
11.2022 - Current
Certified Pharmacy Technician
Genoa Healthcare
01.2014 - 04.2022
Certified Pharmacy Technician
Falk's Nursing Pharmacy
06.2011 - 01.2014
Associates - Pharmacy Technician
Duluth Business University
High School Diploma -
Two Harbors High School
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