Jolene Archer
Kankakee,IL
Summary
Compassionate and driven House Manager with excellent organization and task prioritization abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of child enrichment. Pursuing a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Household Manager
Myself
Kankakee, IL
07.2013 - Current
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Scheduled appointments for medical, dental and self-care needs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Planned youth activities to foster intellectual and emotional development.
- Performed cleaning and organization duties.
- Managed financial operations for household of four members.
- Assisted residents with daily hygiene and living tasks.
- Communicated with delegating nurse to coordinate and complete medical services.
- Provided developmentally appropriate activities for children.
- Established and maintained safe play environment for children.
- Monitored children's play activities to verify safety.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Promoted language development skills through reading and storytelling.
- Identified warning signs of emotional and developmental problems in children.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Encouraged children to be understanding and patient with others.
- Helped children complete homework assignments and school projects.
Server Trainer
Beef 'O' Brady's
Bourbonnais, IL
11.2015 - 07.2020
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Trained and mentored many new personnel hired to fulfill various roles.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Animal Science
University of Illinois At Urbana-Champaign
Champaign, IL 05.2001 -
No Degree - Psychology
Kankakee Community College
Kankakee, IL 05.2001 -
High School Diploma -
Kankakee High School
Kankakee, IL 08.1998 - 06.2002
Skills
Activities scheduling
undefinedTimeline
Server Trainer
Beef 'O' Brady's
11.2015 - 07.2020
Household Manager
Myself
07.2013 - Current
No Degree - Animal Science
University of Illinois At Urbana-Champaign
05.2001 -
No Degree - Psychology
Kankakee Community College
05.2001 -
High School Diploma -
Kankakee High School
08.1998 - 06.2002
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