Jolene Beckler
Brick,USA
Summary
Dedicated professional with extensive experience in customer service, recognized for establishing strong client relationships. Proven ability to enhance customer satisfaction and drive company success through quality and process optimization. Results-oriented with a focus on teamwork and collaboration to achieve business growth. Enthusiastic about cultivating partnerships and delivering exceptional service.
Overview
19
19
years of professional experience
Work History
Arcade Supervisor
Jenkinsons
03.2007 - 05.2009
- Interacted with hundreds of guests daily, ensuring positive and enjoyable experiences.
- Delivered high-quality customer service through proactive communication and prompt issue resolution.
- Monitored arcade equipment for malfunctions, reporting issues to maintenance to minimize downtime.
- Assisted customers with ticket redemption and guided prize selection to enhance satisfaction.
- Tracked and replenished prize inventory to maintain adequate stock levels.
- Collaborated with team members to ensure consistent service and promote customer loyalty.
- Operated cash register accurately, adhering to cash-handling procedures for transactions.
- Provided clear directions to guests for easy navigation to attractions and amenities.
Hostess Trainer
Applebee's
05.2009 - 06.2010
- Developed strategies to improve team performance and streamline processes.
- Collaborated with trainees on project management, safety, and inventory control practices.
- Supported dining room staff to maintain cleanliness and readiness for guest service.
- Scheduled reservations, coordinating with servers for large group seating arrangements.
- Resolved customer service issues to uphold high levels of guest satisfaction.
Carside Specialist
Applebee's
10.2010 - 10.2012
- Processed cash, credit card, and check transactions efficiently.
- Collaborated with host, bus person, and cook to deliver food and beverage services.
- Exceeded workflow expectations through independent problem-solving strategies.
- Delivered exceptional service to customers via face-to-face interactions and phone communications.
- Earned recognition from management for outstanding customer service performance.
Shift Supervisor
Applebee's
01.2013 - 01.2014
- Collaborated with human resources to recruit, onboard, and mentor new team members.
- Assisted upper management with daily operations to meet service and quality standards.
- Maintained cleanliness and organization to ensure inspection readiness at all times.
- Inspected incoming supplies for compliance with specifications and quality standards.
- Created and optimized operational plans, production schedules, and task flows.
- Assigned jobs based on employee strengths and anticipated customer demand.
- Resolved customer complaints effectively while reporting issues to senior management.
- Coached team members on food safety, customer service, and up-selling techniques.
Server Trainer
Applebee's
05.2011 - 01.2021
- Conducted instructional sessions on proper food handling for new hires.
- Monitored staff during meal preparation, ensuring consistency across numerous servings daily.
- Designed foodservice curriculum focusing on inventory management and transaction accuracy.
- Initiated improvements in service delivery to support long-term business goals.
- Guided waiters in mastering menu content and engaging customer interactions.
- Upheld legal standards in alcohol service, preventing overconsumption incidents.
Daycare Worker
Aunt B's Daycare
05.2014 - 09.2020
- Tailored meals, snacks, and refreshments to accommodate children's dietary restrictions.
- Implemented engaging lesson plans based on children's ages and abilities.
- Maintained detailed records of behavior, food service, and medication dispensing.
- Ensured safety by securing both indoor and outdoor areas for children.
- Discussed behavioral issues and progress with parents or guardians regularly.
- Provided attentive care for groups of up to seven children aged 4 months to 7 years.
- Promoted discipline using positive reinforcement techniques within a safe environment.
- Facilitated creative expression through music and art activities in organized lessons.
Customer Service Representative
AJ Perri
11.2020 - 03.2022
- Resolved customer inquiries efficiently, enhancing overall service satisfaction.
- Trained new staff on company policies and service protocols, promoting team cohesion.
- Handled escalated customer complaints with professionalism, leading to successful conflict resolution.
- Collaborated with cross-functional teams to implement new service initiatives, driving engagement and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Team Leader
AJ Perri
03.2023 - 06.2024
- Implemented process improvements resulting in streamlined workflows and reduced turnaround times.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Developed training programs to ensure compliance with safety standards and best practices.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Coordinated project timelines and resources, ensuring alignment with organizational goals.
- Facilitated regular team meetings to communicate updates, address concerns, and encourage feedback.
- Managed conflict resolution among team members, promoting a positive workplace culture.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Dispatch Supervisor
AJ Perri
03.2024 - Current
- Optimized route planning using advanced software, enhancing delivery efficiency and reducing delays.
- Managed a team of dispatchers, providing training and mentorship to enhance performance.
- Implemented safety protocols and compliance measures, minimizing risks during transportation activities.
- Analyzed performance data to identify trends and drive continuous improvement initiatives.
- Established strong relationships with carriers and vendors to negotiate favorable terms and services.
- Developed standard operating procedures for dispatch processes, ensuring consistency and accuracy in operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
Education
High School Diploma -
Point Pleasant Borough High School
Point Pleasant, NJ06.2009
Some College (No Degree) - Teacher Education, Subject-Specific
Georgian Court University
Lakewood, NJAssociate of Science - Business Management
Ocean County College
Toms River, NJ06.2011
Skills
- Training facilitation
- Route optimization
- Positive communication techniques
- Software expertise
- Client service proficiency
- Order management systems
- Analytical decision-making
- Stress resilience
- Organizational multitasking
Timeline
Dispatch Supervisor
AJ Perri
03.2024 - Current
Team Leader
AJ Perri
03.2023 - 06.2024
Customer Service Representative
AJ Perri
11.2020 - 03.2022
Daycare Worker
Aunt B's Daycare
05.2014 - 09.2020
Shift Supervisor
Applebee's
01.2013 - 01.2014
Server Trainer
Applebee's
05.2011 - 01.2021
Carside Specialist
Applebee's
10.2010 - 10.2012
Hostess Trainer
Applebee's
05.2009 - 06.2010
Arcade Supervisor
Jenkinsons
03.2007 - 05.2009
Some College (No Degree) - Teacher Education, Subject-Specific
Georgian Court University
High School Diploma -
Point Pleasant Borough High School
Associate of Science - Business Management
Ocean County College