Jolene Bourjolly
Lake Worth
Summary
Dynamic and detail-oriented professional with experience at Call4Health, excelling in appointment management and client relations. Proven ability to draft correspondence and resolve patient inquiries effectively. Recognized for enhancing patient satisfaction through attentive service and meticulous information verification, ensuring seamless communication between patients and medical staff.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Local Services
03.2022 - Current
- Book, confirm, and manage appointments for tax preparers.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduling and managing appointments.
- Answering calls, emails, and walk-in inquiries.
- Collect client documents, verify identification, and ensure all necessary forms are completed.
Patient Service Representative
Call4Health
04.2015 - 07.2021
- Welcome clients in a professional and friendly manner as they call the office.
- Book, confirm, and reschedule appointments accurately.
- Collect and verify patient information, insurance details, and consent forms.
- Serve as a liaison between patients, medical staff.
- Listen to and resolve complaints or escalate issues to the appropriate department.
- Follow up with patients to confirm their needs were met and encourage feedback.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05-2025
Skills
- Correspondence drafting
- Appointment confirmation
- Mail coordination
- Mail distribution
Timeline
Front Desk Receptionist
Local Services
03.2022 - Current
Patient Service Representative
Call4Health
04.2015 - 07.2021
Associate of Arts -
Palm Beach State College