Jolene Boylan
North Syracuse
Summary
Professional leader with significant experience in driving team collaboration and achieving results. Skilled in strategic planning, building teams, and fostering positive work environment. Known for reliability and adaptability to changing needs, ensuring consistent performance and goal achievement. Strong communication, organizational, and problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Team Leader of Specialty Sales
Target
09.2019 - Current
- Build diverse and inclusive teams through coaching, training, and development
- Establish a culture of accountability through clear expectations and performance
- Facilitate weekly meetings with the leadership team, ensuring open communication and collaboration.
- Provide training protocols to enhance employee knowledge base across departments.
Associate Manager
American Eagle Outfitters
11.2016 - 09.2019
- Conducted regular performance reviews to track progress and provide feedback on job performance.
- Managed a team of 65-80 team members, developing and implementing strategies to increase productivity and efficiency.
- Conducted new hire orientations, paperwork and employee training programs to ensure company policies were followed.
- Created weekly schedules within payroll budget provided by company
Store Manager
American Eagle Outfitters
07.2009 - 11.2016
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
Assistant Store Manager
American Eagle Outfitters
02.2006 - 07.2009
- Built employee knowledge with training, mentoring and development.
- Assisted with training staff on all internal operational functions.
- Directed employee tasks and time management, improving customer experiences.
Education
Bachelor of Arts (B.A.) - Fashion Merchandising
State University of New York at Oneonta
Oneonta, New York05.2004
Associate in Arts (A.A.) - Liberal Arts: Social Science & Humanities
Cayuga Community College
Auburn, New York05.2002
Skills
- Team leadership
- Process optimization
- Employee training
- Process optimization
- Goal setting and evaluation
- Human resources management
- Workforce scheduling
- Conducting performance evaluations
- Performance management
- Cross-department collaboration
- Workflow planning
Certification
- CPR/ AED Training, American Red Cross - 2025
- State Food Safety Food Manager Certification- 2025
Timeline
Executive Team Leader of Specialty Sales
Target
09.2019 - Current
Associate Manager
American Eagle Outfitters
11.2016 - 09.2019
Store Manager
American Eagle Outfitters
07.2009 - 11.2016
Assistant Store Manager
American Eagle Outfitters
02.2006 - 07.2009
Associate in Arts (A.A.) - Liberal Arts: Social Science & Humanities
Cayuga Community College
Bachelor of Arts (B.A.) - Fashion Merchandising
State University of New York at Oneonta