Jolene Brooks
Draper,UT
Summary
Dynamic professional with a proven track record in customer relationship building and sales expertise. Excelled in enhancing customer satisfaction and exceeding sales goals through exceptional service and product knowledge. Skilled in data entry and relationship development, demonstrating a driven approach and attention to detail. Achieved significant client trust and loyalty.
Overview
27
27
years of professional experience
Work History
Inside Sales Representative
RT PROCESS & Supply
02.2014 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Trained new employees on customer service.
- Set and achieved company defined sales goals.
- Consulted with businesses to supply accurate product and service information.
- Achieved or exceeded company sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Office Manager
Neil Wahlen Construction
01.2011 - 01.2014
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets, including payroll.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Administrative Assistant
Vanwagenen & Associates
01.2007 - 12.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared and handled all mail.
- Handled deposits and bank reconciliation
- Processed tax returns
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Project Manager
Quality Electrical Sysyems
04.2002 - 01.2007
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
Nail Technician
Self-employed
01.1998 - 03.2002
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Business owner
Education
Associate of Science - Accounting And Business Management
Salt Lake Community College
Salt Lake City, UT2007
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Relationship Development
- Driven
- Data Entry
- Customer Relationship Building
- Sales expertise
Timeline
Inside Sales Representative
RT PROCESS & Supply
02.2014 - Current
Office Manager
Neil Wahlen Construction
01.2011 - 01.2014
Administrative Assistant
Vanwagenen & Associates
01.2007 - 12.2010
Project Manager
Quality Electrical Sysyems
04.2002 - 01.2007
Nail Technician
Self-employed
01.1998 - 03.2002
Associate of Science - Accounting And Business Management
Salt Lake Community College