Jolene Congdon
Prosper
Summary
Compassionate and dedicated healthcare professional with extensive experience at UP Health Systems Marquette. Proven ability in conflict de-escalation and patient assessment, enhancing treatment outcomes and satisfaction. Skilled in documentation and crisis intervention, fostering effective communication within multidisciplinary teams to optimize patient care and support recovery goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Unit Clerk/CNA
UP Health Systems Marquette
10.2022 - Current
- Conducted comprehensive patient assessments to identify needs, risks, and preferences in order to tailor care plans accordingly.
- Strengthened interdisciplinary teamwork among nurses, physicians, therapists, social workers as a result of efficient collaboration during rounds.
- Contributed to unit efficiency by maintaining a clean and organized environment, ensuring proper equipment functionality and availability.
- Collaborated with multidisciplinary healthcare team members to develop individualized patient care plans, optimizing treatment outcomes.
- Increased patient satisfaction rates by consistently delivering compassionate care that addressed both physical needs and emotional wellbeing.
- Reduced patient anxiety by providing emotional support, answering questions, and addressing concerns regarding their medical conditions.
- Facilitated continuity of care by providing thorough shift reports that included detailed information on patient status and any ongoing interventions or concerns.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve patients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among staff and patients.
- Performed patient intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
CNA
Norlite Nursing Center
07.1998 - 07.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Larimore High School
2002
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Client transportation
- Conflict resolution
- Patient observation
- Group facilitation
- Case documentation
- Rounds management
- Substance abuse experience
- Patient assessment
- Behavior modification techniques
- Medication administration
- Progress monitoring
- Emergency response
- Records maintenance
- Incident reporting
- Activity monitoring
- Records management
- Mental health assessment
- Behavioral management
- Menu planning
- Positive reinforcement
Certification
CNA, BLS
Timeline
Unit Clerk/CNA
UP Health Systems Marquette
10.2022 - Current
CNA
Norlite Nursing Center
07.1998 - 07.2022
Larimore High School
Similar Profiles
Sarah CowleySarah Cowley
Nuclear Medicine Technologist at UP Health Systems MarquetteNuclear Medicine Technologist at UP Health Systems Marquette
Cameron BallardCameron Ballard
Patient Transporter at UP Health Systems MarquettePatient Transporter at UP Health Systems Marquette
Danielle VanDreel, RN, BSN, CCRNDanielle VanDreel, RN, BSN, CCRN
REGISTERED NURSE, PACU at UP Health Systems MarquetteREGISTERED NURSE, PACU at UP Health Systems Marquette