Jolene Delgado
Sherman,TX
Summary
Reliable Shift Leader with 16 years in Veterinary industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Trainee
Walmart
05.2023 - 11.2023
- Improved patient satisfaction by accurately and efficiently filling prescriptions under supervision of a licensed pharmacist.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Assisted with filling of over 50 prescriptions daily.
Shift Lead
Banfield The Pet Hospital
09.2008 - 02.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Veterinary Assistant
Banfield The Pet Hospital
09.2008 - 02.2019
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Followed safety protocols for handling animals.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Collected patient biopsies and blood samples for laboratory analysis.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Monitored vital signs and provided nursing care for animals.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Prepared and administered diets and feedings according to instructions.
- Prepared animals for surgical procedures.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted veterinarians with euthanasia of animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Kept detailed records of animal treatments and medications.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided customer support to clients, answering questions and addressing concerns.
- Restrained animals for examination and treatment.
- Answered owner animal health questions and advised on best care practices.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Assisted senior staff with blood analyses and physical assessments.
- Collected and processed samples for laboratory testing.
- Performed testing and completed blood counts.
- Maintained clean and safe animal living areas.
- Observed animals for signs of distress or illness.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Customer Service Coordinator
Banfield The Pet Hospital
09.2008 - 02.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Generated customer satisfaction surveys to analyze results into action plans.
- Recommended and upsold new products, resulting in 27% increase in revenue.
- Followed through with client requests to resolve problems.
- Responded to customer calls and emails to answer questions about products and services.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained and managed customer files and databases.
- Created and reviewed invoices to confirm accuracy.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Explained charges, fees, terms of sales, and service agreements to over 50 customers daily.
Education
Associate of Applied Science - Criminal Justice
Northwestern Business College
Chicago, IL07.2006
Skills
- Team Motivation
- Performance Tracking and Evaluations
- Hospitality Management
- Safe Work Practices
Certification
Registered Pharmacy Technician Trainee
Timeline
Pharmacy Technician Trainee
Walmart
05.2023 - 11.2023
Shift Lead
Banfield The Pet Hospital
09.2008 - 02.2019
Veterinary Assistant
Banfield The Pet Hospital
09.2008 - 02.2019
Customer Service Coordinator
Banfield The Pet Hospital
09.2008 - 02.2019
Associate of Applied Science - Criminal Justice
Northwestern Business College