Jolene Ebeling
South Pasadena,FL
Summary
CUSTOMER SERVICE | BUSINESS DEVELOPMENT Customer service and business development professional with a strong understanding of the balance between meeting company objectives and employee advocacy. Significant retail management experience leading exempt and non-exempt employees, daily management of P&L, Sales and budget daily control of inventory, store standards knowledge of company policies, procedures and SOPs. Extensive background with HR functions including employee relations, leadership, associate engagement, training, development, and change in management. Culturally sensitive and internationally traveled leader with proven success with management of diverse groups of people. Customer Experience oriented with a demonstrated ability to respond to quickly changing business demands.
Overview
2025
2025
years of professional experience
Work History
Business Development Representative
Truckstop.com
01.2022 - Current
- Qualified new business opportunities via inbound and outbound prospecting, with 50% of opportunities coming from prospecting and working old leads
- Consistently exceeded daily minimum activities resulting in 90% quota achievement
- Partnered with Account Executive team to get pre-qualified opportunities on phone
- Utilized available tech stack to create follow-up tasks and templates for outreach
- Honed expertise using salesforce, Sales loft, MS Teams, Connect and Sell, Five9, and Gong.
- Developed business pipeline using cold and warm techniques
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Used SalesForce to handle current portfolio and prospective leads
Store Owner
The Ink Pad Sign Shop
01.2016 - 01.2022
- Designed, fabricated and installed signage, graphics and custom designs
- Successfully opened new business in economically expanding region, creating awareness of need for business in area
- Expanded business with CO2 laser engraving department
- Managed inventory supplies, ordering and shipping to provide top notch customer service
- Continued personal education in field to keep competitive and up to date on techniques., Developed Sales Plan for new business hired, trained and developed associates in craft of sign design designed, fabricated and installed signage, graphics and custom designs managed inventory supplies, ordering and shipping associate scheduling and installation schedules managed payroll, financials and accounts.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities
Shift Manager
Wal-Mart
01.2013 - 01.2016
- Managed total store operations of $74 million Supercenter
- Coordinated large projects within company standards
- Served as store engagement sponsor of 300 associates
- Set daily standards for store management team that reach above company expectations.
- Supervised employees and oversaw quality compliance with company standards for food and services
- Coached crew members to optimize performance and motivate toward more efficient work
- Exercised composure under pressure and in escalated customer service scenarios
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Shift Manager
Wal-Mart
01.2008 - 01.2013
- Managed total store operations of $89 Million Supercenter
- Followed and initiated company SOPs, procedures, and protocols., continued
- Maintained a fair and consistent work environment through proper accountability and positive reinforcement
- Drove sales and profit by continuously improving customer experience and store standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Managed senior-level personnel working in marketing and sales capacities
Asst. Manager
Wal-Mart
- Worked within designated area of store while maintaining a relationship with entire store operations
- Maintained flexibility within shifts and different areas of management upon store request
- Planned for upcoming events and seasonal demands
- Demonstrated ability to notice and change pace quickly to accommodate split second changes and initiatives
- Maintained a fair and consistent work environment through positive reinforcement and fair and consistent accountability.
Skills
- Customer Experience
- Customer Data Analysis
- Financial Management Skills
- Strategic Planning
- Problem Solving
- Retail Operations & Management
- Training & Mentoring
- Human Resources
- Time Management
- Sales and Marketing
- Shrink Minimization
- Operations management
- Project Management
- Inventory management
- Client account management
Timeline
Business Development Representative
Truckstop.com
01.2022 - Current
Store Owner
The Ink Pad Sign Shop
01.2016 - 01.2022
Shift Manager
Wal-Mart
01.2013 - 01.2016
Shift Manager
Wal-Mart
01.2008 - 01.2013
Asst. Manager
Wal-Mart
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