Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
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Jolene Eckstein

Clerk
Columbus,OH

Summary

  • Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
  • Highly efficient Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
  • Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Proficient BASS and POS user.
  • Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
  • Experienced Customer Service Representative with over 17 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Cafeteria Assistant

HOLY SPIRIT SCHOOL
Whitehall, OH
08.2021 - Current
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Served food according to temperature, safety, and presentation guidelines.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Provided exemplary service to students, staff, and visitors.
  • Received and stored incoming supplies according to procedures.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Monitored food temperatures to comply with safety regulations.
  • Prepared ingredients and recipe components ahead of time.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

Clerk

Alum Creek License Agency
Columbus, OH
12.2015 - Current


  • Process license's,vehicle registrations
  • reinstate suspended licenses
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Interacted with customers by phone, email or in-person to provide information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Handled client correspondence and tracked records to foster office efficiency.

Lead Hostess

Roosters
Whitehall, OH
04.2010 - 12.2015


  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Informed servers of newly seated parties for speedy service.
  • Answered customer questions about hours, seating and menu information.
  • Checked and restocked server areas and organized and got change for front counter.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Used cash registers and credit card machines to cash out customers.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Customer Service Representative

Safe Auto Insurance
Columbus, OH
09.2014 - 09.2015
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.


  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.

MEDICAL ASSISTANT

WOMEN PHYSICIANS IN OBGYN
Columbus, OH
09.2013 - 09.2014
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained pre- and post-treatment vital signs and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared initial patient charts for admission.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Obtained all prescribed laboratory testing.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures and care plan instructions.
  • Ordered and prepared reagents and supplies.
  • Collected and documented patient medical information such as blood pressure and weight.

CREW LEADER

DAIRY QUEEN
Whitehall, OH
03.2005 - 02.2010
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Trained employees in time management and proper ways to complete job duties.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Monitored team members to verify work quality and address concerns.
  • Pitched in to help on short-staffed job site and to meet looming project deadlines.
  • Monitored materials inventory and requested items for restocking for each job.

Education

High School Diploma -

Whitehall Yearling High School
Whitehall, OH
08.2004 - 06.2008

Certificate - Medical Assisting

The Ohio School of PHLEBOTOMY
Columbus
01.2013 - 05.2013

Skills

Complaint resolution

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Additional Information

  • Punctual
  • Time Managent
  • Adaptability
  • Organizational Skills
  • Customer Service
  • Computer Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Cafeteria Assistant

HOLY SPIRIT SCHOOL
08.2021 - Current

Clerk

Alum Creek License Agency
12.2015 - Current

Customer Service Representative

Safe Auto Insurance
09.2014 - 09.2015

MEDICAL ASSISTANT

WOMEN PHYSICIANS IN OBGYN
09.2013 - 09.2014

Certificate - Medical Assisting

The Ohio School of PHLEBOTOMY
01.2013 - 05.2013

Lead Hostess

Roosters
04.2010 - 12.2015

CREW LEADER

DAIRY QUEEN
03.2005 - 02.2010

High School Diploma -

Whitehall Yearling High School
08.2004 - 06.2008

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