Jolene Erdman
Brighton,IA
Summary
Accomplished Store Manager with a proven track record at Dollar General Store, enhancing operational efficiency and customer satisfaction. Expert in store operations and a strategic thinker, I excel in team leadership, mentoring, and achieving performance goals. Skilled in fostering professional environments and resolving conflicts, I significantly improve service standards and staff communication.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General Store
08.2019 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Department Manager
Walmart
03.2015 - 04.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Certificate - Medical Coding And Billing
12-2024
Studied CPT
ICD-10-PCS
ICD-10-CM coding
Also learned documentation for records and admittance of patients
- Honoree of NSLS
High School Diploma -
05-1996
General Education classes
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
- Strategic thinker
Certification
- CCA Certified 12/2024
- IA State Drivers License
Languages
English
Full Professional
Timeline
Store Manager - Dollar General Store
08.2019 - 04.2021
Department Manager - Walmart
03.2015 - 04.2019
DeVry University - Certificate, Medical Coding And Billing
Washington High School - High School Diploma,
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