Jolene Friedow
Estacada,OR
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled completing cash register transactions and maintaining accurate records of all transactions.
Provide excellent customer service to all customer an or patients.
Able to do booking keeping in different jobs, be a lead cashier etc
Overview
15
15
years of professional experience
Work History
Sales & Admin
Les Schwab Tires
Estacada, OR
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepare accounts payables, take customer payments, bank deposits
Cashier
Harvest Market
Estacada, OR
10.2015 - 04.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
Tow Truck Driver
North Oregon Towing
Estacada, OR
12.2013 - 09.2015
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers and binders to secure load during transit.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Bank Teller
US Bank
Oregon City, OR
03.2009 - 07.2013
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Provided customer records, account statements and copies of checks.
Dental Office Receptionist
Dr. Michael Cary
Canby, OR
05.2007 - 03.2009
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
Education
Dental Assisting - Dental Assisting
Concorde Career Institute
Portland, OR07.2003
High School Diploma -
Colton High School
Colton, OR06.1993
Skills
- Verbal and Written Communication
- Inventory Control Procedures
- Sales Goal Attainment
- Cash Handling
- Product Recommendations
- Stockroom Upkeep
- Customer Needs Assessment
Timeline
Sales & Admin
Les Schwab Tires
11.2021 - Current
Cashier
Harvest Market
10.2015 - 04.2022
Tow Truck Driver
North Oregon Towing
12.2013 - 09.2015
Bank Teller
US Bank
03.2009 - 07.2013
Dental Office Receptionist
Dr. Michael Cary
05.2007 - 03.2009
Dental Assisting - Dental Assisting
Concorde Career Institute
High School Diploma -
Colton High School
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