Jolene Furrey Marroquin
Casa Grande,AZ
Summary
Top performing professional with substantial experience in consumer loan underwriting with more than 15 years of experience. Recognized for exceeding production goals and maintaining high accuracy in claims processing and loan underwriting while mentoring junior staff. Expertise in regulatory compliance, credit risk analysis, and improving banking procedures and customer satisfaction. Detailed team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possesses deep understanding of credit analysis, loan origination, and closing. Offers great time management and task prioritization skills.
Overview
15
15
years of professional experience
Work History
Lead Fraud & Claims Representative
Wells Fargo
07.2023 - Current
- Reviewed claims in detail to ensure accurate Reg E reporting which included verifying Zelle transaction details and determining if bank error.
- Researched claim with Wells Fargo and non-Wells Fargo payees, resolved and closed claims whenever possible.
- Supported team performance in identifying control in bank procedures, processes, customer or colleague decisions.
- Provided feedback and presented ideas for improvement in processes and tools within non-fraud and claims functional areas.
- Provided subject matter and knowledge and interpretation of procedures to less experienced staff.
- Recognized as top producer and consistently exceeded daily production goals by 60% and with 93% minimum accurancy.
Consumer Loan Underwriter III SAFE
Wells Fargo Home Mortgage
07.2019 - 07.2023
- Mitigated risks associated with loan approvals, conducting a thorough due diligence on borrower profiles and property valuations
- Demonstrated sound decision making process by approving or denying loans based on a comprehensive assessment of borrowers creditworthiness and risk factors.
- Enhanced loan quality by meticulously reviewing and analyzing complex financial documents, credit reports, title insurance coverage and appraisals on collateral.
- Mentored junior underwriters by sharing expertise in credit analysis and risk assessment, fostering a team-oriented approach to achieving company goals.
Home Loan Underwriter II
Chase Home Equity
01.2019 - 06.2019
- Participated in ongoing professional development opportunities to stay current on best practices within the industry.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Maintained regulatory compliance in all lending practices, staying up-to-date with industry standards and changes in legislation.
- Enhanced customer satisfaction by providing timely and accurate loan decisions based on comprehensive analyses.
- Coached Loan Processors on borrower documentation, product standards and more.
Commercial Loan Processor
Pinnacle Bank
07.2018 - 12.2018
- Gathered all necessary documents from the loan officer / loan assistant to produce a complete loan package.
- Ordered appropriate documentation from service providers including appraisal and environmental reports.
- Prepared loan-servicing file in company software.
- Prepared loan closing documentation per organizational policy and product policies.
- Scheduled closings with all clients and service providers.
- Closed loans in accordance with organizational policy.
- Closed over $13 million dollars in loans.
Consumer Loan Underwriter III SAFE
Wells Fargo
10.2009 - 05.2018
- Continuously updated knowledge on industry trends and changes in regulatory requirements, ensuring accurate decision-making in line with current best practices.
- Resolved and identified complex customer loan problems to prevent negative impact on operations and business direction.
- Maintained a low default rate through careful evaluation of potential borrowers and adherence to strict underwriting guidelines.
- Maintained in-depth understanding of FNMA, FHLMC, DU Refi Conventional, 3 Step and HARP guidelines loan requirements.
- Analyzed applicant profiles and credit histories while reviewing loan approval contingencies to execute accurate loan packages.
- Mentored junior underwriters by sharing expertise in credit analysis and risk assessment, fostering a team-oriented approach to achieving company goals.
- Achieved highest customer loyalty score among all home loan underwriters for 3 Step platform during 4th quarter of 2014.
- Ranked within top 20% of site underwriters for FNMA, FHLMC and DU Refi 1st mortgages 2011 - 2013.
- Maintained meticulous detail in evaluating lending documentation, credit reports and income / asset calculations. Aligned strength of borrowers with risk and repayment guidelines.
- Increased team productivity by mentoring junior underwriters, sharing industry knowledge, and providing constructive feedback.
Education
Associate of Science - Liberal Arts And Sciences
DMACC
Des Moines, IA06.2011
Skills
- Extensive experience in resolving problems requiring case specific evaluations
- Deep knowledge of mortgage products and credit risk analytics
- Proficient in Microsoft Word, Excel, and Access
- Knowledge of fraud prevention and detection methods in underwriting processes
- Ability to work independently and meet deadlines in a fast-paced environment
- Strong knowledge of loan processing and banking processes
Accomplishments
- Recognized as top producer amongst an office of 300 underwriters and Top 3 producers for loan closings.
- Consistently maintained high customer satisfaction ratings
- Led team to achieve recognition from upper management
Timeline
Lead Fraud & Claims Representative
Wells Fargo
07.2023 - Current
Consumer Loan Underwriter III SAFE
Wells Fargo Home Mortgage
07.2019 - 07.2023
Home Loan Underwriter II
Chase Home Equity
01.2019 - 06.2019
Commercial Loan Processor
Pinnacle Bank
07.2018 - 12.2018
Consumer Loan Underwriter III SAFE
Wells Fargo
10.2009 - 05.2018
Associate of Science - Liberal Arts And Sciences
DMACC