Answer inbound calls and respond to patient inquiries including scheduling appointments and referral process
Research customer issues to find workable solutions.
Reception Technician
CSL Plasma
11.2021 - 09.2022
Greeted donors and registered them for the process of plasma donation
Reviewed the self-administered health history
Performed health screening procedures, which included blood pressure, pulse, weight, and temperature
Performed finger stick to obtain blood sample for hematocrit and protein levels.
Customer Service Representative
Concentrix
09.2021 - 12.2021
I answered inbound calls from Humana members and answered questions about their Medicare benefits
Transferred members to correct departments and provided technical support for the Humana website.
Specimen Accessioner
American Esoteric Laboratories
09.2017 - 06.2018
Input patient demographic information and tests requested from paper requisition into our laboratory computer system
Aliquoted samples if multiple tests but only one sample was received
Printed the labels to affix to specimen and sent them to the correct department for testing.
Key Holder
Tuesday Morning
05.2017 - 09.2017
Opened store for the day, ensure previous days paperwork was correct
Unloaded shipments from delivery trucks and stocked shelves with the new merchandise
Handled customer complaints or inquiries
Performed end of shift procedures, counted tils, input daily totals into computer system, and put deposit in the safe for the manager to take to the bank the next morning.
Cashier
Walmart
10.2015 - 07.2016
Assisted customers with sales transactions, and received payments including cash, credit card, and check
Processed electric bill payments and money order transactions.