Jolene Gorder
Gary,MN
Summary
Team-minded Coordinator with over 15 years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures.
Overview
17
17
years of professional experience
Work History
Product Content Management Coordinator
DigiKey
Thief River Falls
09.2021 - Current
- Maintain standards and procedures regarding product data management, sort and organize product detail & documentation, read and interpret product datasheets, catalogs and technical marketing content, follow content|data management processes, assist with data processing for ISO, Environmental and Compliance requests, perform taxonomy assignments, work with other business units for data imports/exports/conversions, verify accuracy of product data, contact suppliers for product content, locate and correct data errors, review protocol for data discrepancies, implement process improvement measures, attend project team meetings, maintain activity logs, generate and review query requests, keep Content Data Manager informed
Service Coordinator
Ziegler Cat
Crookston
04.2020 - 09.2021
- Answer phones and assist walk-in customers, open and close shop work orders, maintain and code work orders, monitor work order status, review and approve labor hours, handle warranty jobs, maintain paperwork, file work orders, ensure accuracy of work order data, handle COD collections, assist in parts warehouse, schedule and maintain safety training records, enter SIMS warranty information, manage outside purchases, monitor reports, work cooperatively with coworkers and superiors
Parts Person/Book Keeper
Fertile Repair
Fertile, MN
04.2019 - 04.2020
- Submit and reconcile expense reports, handle accounts payables/receivables, provide general support, use QuickBooks accounting program, act as point of contact, order and deliver parts, stock shelves, manage parts inventory, answer phones, receive inventory, ensure accurate payroll, write and distribute correspondence, assist in report preparation, maintain filing system, update office policies and procedures, order office supplies, maintain contact lists
Service Advisor/Administrator
RDO Equipment Company
MN
12.2013 - 03.2019
- Demonstrate leadership in managing Service Technicians, assign and schedule jobs, coach and communicate job expectations, utilize service scheduling tools, follow manufacturer guidelines, review and approve timecards, seek customer feedback, respond to employee issues, process repair work orders, support service department, facilitate employee reviews and meetings, maintain technical and product knowledge, utilize company tools, handle warranty claims, ensure effective communication, foster an engaged work environment, manage resources, ensure safe business practices, seek training opportunities, maintain positive relationships
Store Administrator
Titan Machinery Inc
MN
04.2007 - 12.2013
- Answer and direct phone calls, schedule appointments, plan meetings and take minutes, write and distribute correspondence, prepare reports, maintain filing system, update office policies and procedures, order office supplies, maintain contact lists, book travel arrangements, submit and reconcile expense reports, handle accounts payables/receivables, act as point of contact, liaise with executives and senior assistants
Education
Certificate in Nursing -
East Grand Forks Tec. East Grand
Skills
- Accounts Payable Process
- Accounts Payable Software
- Accounts Receivable (AR)
- Active Listening
- Billing Reconciliation
- Customer Billing
- Data Loading
- Listening Effectively
- Payment Collections
- Service Billing
- Third Party Billing
- Time Billing
- Time Management
- Business Administration
- Recordkeeping
- Contract Management
- Data Entry
- Document Management
- Data retrieval systems
Affiliations
- I am happily married to my wonderful husband (Randal) for the last 18 years.
- I am a mother of 4 children; Maria - (20 yrs), Seth - (19 yrs), Tori - (16 yrs), and Elly - (15 yrs).
- We have a small grain farm (2600 acres) outside of Gary, MN.
- I love camping, gardening, reading, and watching our children flourish in all they do.
Languages
Spanish
Limited
Timeline
Product Content Management Coordinator
DigiKey
09.2021 - Current
Service Coordinator
Ziegler Cat
04.2020 - 09.2021
Parts Person/Book Keeper
Fertile Repair
04.2019 - 04.2020
Service Advisor/Administrator
RDO Equipment Company
12.2013 - 03.2019
Store Administrator
Titan Machinery Inc
04.2007 - 12.2013
Certificate in Nursing -
East Grand Forks Tec. East Grand
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