JOLENE HANN
Portland,OR
Summary
Detail-oriented professional with over 18 years experience in retail management, seeking to leverage strong analytical and problem-solving skills in an Agent Onboarding Specialist role. Proven ability to quickly adapt to new environments, with swift capacity to learn and apply new skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
OFFICE ASSISTANT
MH Welding
06.2024 - Current
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Paid attention to detail while completing assignments.
DISTRICT MANAGER
Cosmoprof
05.2015 - 06.2024
- Lead 22 store teams across Oregon, Alaska, & Hawaii virtually and in person to drive sales and all KPIs
- Developed and implemented strategies to improve operational efficiency and reduce costs
- Hired, trained and mentored new team members to ensure successful onboarding and performance
- Analyzed market trends and competitor activities to identify opportunities for growth
- Managed payroll and other controllable expenses such as supplies and travel
- Compiled and analyzed data to produce reports.
TRAINING STORE MANAGER
Cosmoprof
06.2010 - 05.2015
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted to Training Store Manger in 2012
- Promoted to District Manager in 2015.
STORE MANAGER
Trade Secret Salon
03.2002 - 06.2010
- Managed a team of retail sales associates and salon stylists, supervising daily operations
- Handled inventory management, including ordering and stocking products to meet customer demand
- Responsible for creating and maintaining a visually appealing store layout to attract customers
- Resolved customer complaints and issues in a timely and professional manner to ensure customer retention
- Interviewed job candidates and made hiring decisions
- Promoted from Beauty Advisor to Assistant Manager in 2004
- Promoted from Assistant Manager to Store Manager in 2006
- Promoted from Store Manager to Dual Store Manager in 2008
OFFICE ASSISTANT
MH Welding
04.1998 - 03.2002
- Processed accounts receivable and accounts payable
- Input data into spreadsheets and databases.
- Generated invoices upon receipt of billing information and tracked collection progress
- Reconciled company bank accounts
- Posted receipts to appropriate general ledger accounts.
Education
General Studies - Office Administration & Technology
Chemeketa Community College
Salem, OR2004
Skills
- Organizational skills
- Time management
- Data entry
- Customer service
- Problem-solving
- Attention to detail
- Microsoft Office proficiency
- Excellent communication
- Leadership
- Analytical
- Accounting and bookkeeping
- Auditing procedures
- File Maintenance
- Report Preparation
Timeline
OFFICE ASSISTANT
MH Welding
06.2024 - Current
DISTRICT MANAGER
Cosmoprof
05.2015 - 06.2024
TRAINING STORE MANAGER
Cosmoprof
06.2010 - 05.2015
STORE MANAGER
Trade Secret Salon
03.2002 - 06.2010
OFFICE ASSISTANT
MH Welding
04.1998 - 03.2002
General Studies - Office Administration & Technology
Chemeketa Community College
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