Jolene Ann Hervey

Website Designer

JoJoBeansCrafts LLC

Wellsville, Utah

05.2022 - Current

Advised client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
Oversaw Internet project planning, scheduling, statistics generation and security.
Generated custom coding for shopping cart, two-step authentication and mailing list management.
Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Worked with development to establish needs and build solid quality team strategy.
Established methods for feature and tool testing.
Managed workflow between staff, coordinating documents and creative material distribution.
Established site-specific goals, QA strategies and budgets.
Recruited and hired capable team members to add value and diverse skills set to marketing department.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Partnered with vendors and suppliers to effectively manage and budget.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Developed and implemented strategies to maximize customer satisfaction.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed systems and procedures to improve operational quality and team efficiency.
Directed initiatives to improve work environment, company culture or overall business strategy.
Supervised operations staff and kept employees compliant with company policies and procedures.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained new employees on proper protocols and customer service standards.
Managed purchasing, sales, marketing and customer account operations efficiently.
Trained and guided team members to maintain high productivity and performance metrics.
Maintained and processed invoices, deposits, and money logs.
Reported financial data and updated financial records in ledgers and journals.
Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Established QuickBooks accounting system to reflect accurate financial records.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Completed payroll for employees and maintained detailed records of procedures.
Completed tax forms in compliance with legal regulations.
Posted daily receipts and payments in accordance with corporate protocols.
Streamlined daily reporting information entry for efficient record keeping purposes.
Generated invoices upon receipt of billing information and tracked collection progress.
Tracked financial progress by creating quarterly and yearly balance sheets.
Gathered, evaluated and summarized account data in detailed financial reports.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Matched purchase orders with invoices and recorded necessary information.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Supported management by processing invoices and documents with consistent on-time delivery.
Handled day-to-day accounting processes to drive financial accuracy.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Maintained account accuracy by reviewing and reconciling checks monthly.
Inspected account books and recorded transactions.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Answered high volume of phone calls and email inquiries.
Screened calls and emails and responded accordingly to support executive correspondence.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Facilitated training and onboarding for incoming office staff.
Developed and maintained automated alert systems for important deadlines.
Conducted research and analyzed data to provide detailed reports on various business topics.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Handled confidential and sensitive information with discretion and tact.
Led staff and vendors in providing high level of service for owner and guests.
Promoted team productivity by keeping supplies organized and well-stocked.
Handled incoming and outgoing mail, email and faxes.
Volunteered to help with special projects of varying degrees of complexity.
Updated and maintained confidential databases and records.
Screened personal and business calls and directed to appropriate party.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Filed paperwork and organized computer-based information.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Upheld strict timetables by maintaining accurate, balanced calendars.
Created and managed office systems to efficiently deal with documentation.
Took notes and dictation at meetings.
Coordinated events and worked on ad hoc projects.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Wrote reports, executive summaries and newsletters.
Answered live online chats to give quick answers and solve problems faster.
Responded to website and email inquiries within [Number] business days to maintain customer satisfaction and generate positive reviews.
Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Conducted customer service training sessions for new team members.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Trained staff on operating procedures and company services.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Promoted available products and services to customers during service, account management, and order calls.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Sought ways to improve processes and services provided.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Exhibited high energy and professionalism when dealing with clients and staff.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Trained new personnel regarding company operations, policies and services.
Cross-trained and backed up other customer service managers.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Increased efficiency and team productivity by promoting operational best practices.
Created and maintained detailed database to develop promotional sales.
Maintained up-to-date knowledge of product and service changes.
Delivered prompt service to prioritize customer needs.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Used POS system to process sales, returns, online orders, and gift card activations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered incoming calls and emails to provide product information, features and benefits.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Prioritized helping customers over completing other routine tasks in store.
Managed efficient cash register operations.

Summary

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Website Designer

customer service

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Website Designer

customer service

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