Jolene Hill
Rocky Mount,United States
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
20
20
years of professional experience
Work History
Store Manager
Bath & Body Works
Rocky Mount, NC
09.2011 - Current
- Attract, hire and retain top talent
- Coach & develop to maximize the success and selling potential of all associates
- Build effective schedules to support business needs
- Effectively and fairly manage performance of all associates to drive results
- Onboarding and continued training of the team
- Analyze business and create/communicate clear action plans to drive results and ensure effective execution of all activities
- Meet payroll targets and ensure appropriate sales floor coverage
- Ensure execution of visual standards
- Build a store environment that is focused on delivering an exceptional in-store shopping experience
- Manage controllable expenses
- Maintain policies and procedures
- Ensure all asset protection and safety guidelines are adhered to
- Manage a team of 30+ associates
Store Manager
Starbucks
Princeton, NJ
06.2003 - 04.2008
- Attract, hire and retain top talent
- Coach and develop the team to maximize performance and drive results
- Build effective schedules
- Onboarding and continued training of the team
- Build a highly satisfied customer base through engagement
- Meet payroll targets
- Inventory Management
- Supply ordering that supports managing controllable expenses
- Maintain Board of Health Standards
- Maintain policy and procedures to ensure a safe and inviting customer experience
- Analyze Profit and Loss statements
- Managed a team of 30+ associates
Store Manager
Bucks County Coffee Company
Langhorne, PA
09.1998 - 06.2003
- Attract, hire and retain top talent
- Coach and develop the team to maximize performance
- Onboarding and continued training
- Supply ordering and inventory control that support managing controllable expenses
- Maintain policy and procedures to ensure a safe, inviting customer experience
- Maintain Board of Health standards
- Manage a team of 20+ associates
Education
Pennsbury High School
Fairless Hills, PASkills
- Customer Engagement
- Inventory Management
- Payroll Management
- Financial Statement Review
- Performance Goals
- Delivering Reviews
- Sales Tracking
- Shrinkage Prevention
- Brand Awareness
- Recruitment and Training
- Visual Displays
Timeline
Store Manager
Bath & Body Works
09.2011 - Current
Store Manager
Starbucks
06.2003 - 04.2008
Store Manager
Bucks County Coffee Company
09.1998 - 06.2003
Pennsbury High School
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