Jolene Hoch
Crockett,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Property Manager
Mk Property Management
P.O BOX 8699 CALABASAS
04.2017 - Current
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed and oversaw operations, maintenance and administration of properties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Handled resident complaints and expedited maintenance requests.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
MANGER
EVAN'S CAJUN COUNTRY
1027 E LOOP 304 CROCKETT, TX
08.2021 - 10.2022
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Distributed food to service staff for prompt delivery to customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Updated computer systems with new pricing and daily food specials.
- Adhered to all health department regulations regarding food storage and preparation.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Assisted with kitchen preparation during peak times as needed.
MANGER
Western Finance
1003 E LOOP 304 CROCKETT, TX
04.2015 - 04.2020
- Recruited and trained new employees to meet job requirements.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Advised borrowers on available financing options that best meet their needs.
- Collaborated with other departments to evaluate current lending practices and identify new opportunities for growth.
- Assisted customers with understanding their options for refinancing existing loans.
- Updated client account information and records in company databases.
- Approved or denied loan applications and explained reasoning behind decisions.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Maintained accurate records of all loan transactions using software systems.
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Prepared documents for closing loans, such as promissory notes, security agreements.
- Identified areas for improvement in the loan process and implemented solutions accordingly.
- Evaluated credit reports from major bureaus to assess borrower's ability to repay debt obligations.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Approved or denied loan requests based on established criteria.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management activities including ordering supplies as needed.
- Prepared reports summarizing operational results against established goals and objectives.
- Delegated work to staff, setting priorities and goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored team progress towards achieving milestones set forth in project plans.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
GED -
Huntsville High School
Huntsville, TX08-2010
Skills
- Grounds Maintenance
- Vendor Management
- Tenant Relations
- Maintenance Scheduling
- Loan Processing
- Database Management
- Adaptable
- Maintenance Coordination
- Commercial Property
- Preventive Maintenance
- Customer Service-Focused
- Marketing and Advertising
- Skilled Multi-Tasker
Affiliations
- I do a lot of volunteer work with our veteran's in the community ! I do a monthly free lunch to help them come together let them know what help is out there for them . I also do some home repairs when need that are a safety issue , I work with other to get the money for the repair then do the work my self to keep the veteran from having to worry about it.
Timeline
MANGER
EVAN'S CAJUN COUNTRY
08.2021 - 10.2022
Property Manager
Mk Property Management
04.2017 - Current
MANGER
Western Finance
04.2015 - 04.2020
GED -
Huntsville High School
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